Old Version
SPECIFIC SKILLS
Specific skills is defined as a skill relating to a specific task or situation. It involves both understanding and proficiency in such specific activity that involves methods, processes, procedures, or techniques.
code Title
4223-01
Basic network troubleshooting and problem-solving.
4223-01
Proficiency in maintaining service logs and technical records.
4223-01
Ability to coordinate with technical and maintenance teams on service issues.
4224-01
Proficiency in telephone and switchboard systems.
4224-01
Proficiency in handling high call volumes and call routing efficiently.
4224-01
Proficiency in appointment scheduling and call management software.
4224-01
Basic computer literacy, including Microsoft Office and email applications.
4224-01
Proficiency in accurate data entry and record keeping.
4224-01
Proficiency in file management and document organisation.
4224-01
Knowledge of office protocols and front desk procedures.
4224-01
Knowledge of confidentiality requirements in handling visitor and caller information.
4224-02
Proficiency in medical management software and electronic health records systems.
4224-02
Proficiency in appointment scheduling systems.
4224-02
Knowledge of medical terminology and healthcare regulations.
4224-02
Proficiency in accurate data entry and record keeping.
4224-02
Knowledge of billing, insurance, and payment processing procedures.
4224-02
Familiarity with hospital information systems and database interfaces.
4224-02
Understanding of patient privacy, confidentiality, and ethical standards.
4224-03
Proficiency in hotel reservation and property management systems.
4224-03
Proficiency in check-in, check-out, and payment processing procedures.
4224-03
Knowledge of hotel policies, procedures, and guest privacy standards.
4224-03
Knowledge of maintaining accurate guest records and transaction documentation.
4224-03
Familiarity with online booking platforms and concierge management systems.
4224-03
Knowledge of basic troubleshooting of guest service issues and coordination with hotel departments.
4224-04
Proficiency in reservation and property management systems.
4224-04
Knowledge of basic yield and revenue management practices.
4224-04
Ability to generate and analyse booking and occupancy reports.
4224-04
Ability to resolve customer and reservation-related staff issues effectively.
4224-04
Proficiency in maintaining accurate guest, booking, and payment records.
4224-04
Proficiency in accurate and efficient data entry in reservation systems.

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