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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
Index Job Directory Publication
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Major Group
5
Service and Sales Workers
Sub-Major Group
52
Sales Workers
Minor Group
523
Cashiers and Ticket Clerks
Unit Group
5231
Cashiers and Ticket Clerks
Minor Unit Group
MASCO Code
5231-01
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Cashier
Cashier operates the cash register to process payments, issue receipts, and return change, handling transactions efficiently across cash, card, and digital payment methods. They provide customer service at the checkout counter, respond to customer enquiries, and maintain an organised and accurate checkout area. Their role supports smooth retail operations and contributes to a positive shopping experience.
Tasks
Scan, weigh, and bag purchased items accurately and efficiently.
Calculate prices and prepare bills using cash registers, scanners, or point-of-sale (POS) systems.
Process customer payments using cash, cards, e-wallets, cheques, or other approved methods, and issue receipts.
Give correct change and verify payment details, including vouchers or credit notes.
Handle returns, refunds, and exchanges in accordance with store policies.
Balance the cash drawer and reconcile transactions at the beginning and end of shifts.
Provide basic information on promotions, discounts, and loyalty programmes to customers.
Maintain cleanliness, order, and hygiene at the checkout and surrounding areas.
Assist with basic stock monitoring and restocking of shelves when required.
Respond to customer enquiries and complaints politely, referring complex issues to supervisors when necessary.
Skills
Basic
Attention to detail to ensure accuracy in transactions and records.
Basic computer literacy to operate point-of-sale systems and perform routine tasks.
Clear verbal communication to interact politely and effectively with customers.
Customer service orientation to support a positive shopping experience.
Strong numeracy skills to handle cash transactions and provide accurate change.
Specific
Ability to generate invoices and receipts for transactions.
Accuracy in cash drawer management and daily reconciliation procedures.
Capability in preparing cash floats and balancing at end of day.
Competence in handling multiple payment methods, including cash, cards, and digital wallets.
Expertise in accurate sales and inventory data entry.
Familiarity with employer-specific software and adherence to checkout procedures.
Knowledge of basic inventory and stock control procedures.
Proficiency in operating point-of-sale (POS) systems efficiently.
Skill in maintaining transaction records and shift reports.
Skill in resolving customer complaints calmly and professionally.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
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