eMASCO

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Major Group

Service and Sales Workers

Sub-Major Group

Minor Group

Unit Group

Minor Unit Group

MASCO Code

5222-01

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Shop/Sales Supervisor

TVET

TVET scope is based on recognized occupational standards, with emphasis on practical components, psychomotor skills and exposure to training in the industry

Shop/Sales Supervisor is responsible for managing the daily operations of retail establishments, overseeing sales staff, cashiers, and other employees to ensure efficient workflow and high standards of customer service. They monitor inventory, manage stock levels, coordinate with suppliers, and implement sales strategies to meet targets, while supervising financial transactions and maintaining records of sales and performance. The role also involves training and motivating staff, resolving customer issues, and ensuring compliance with company policies and health and safety regulations.

Tasks

Supervise and coordinate sales, cashier, and support staff to ensure smooth daily store operations.

Train and guide staff on sales, checkout, and customer service procedures, including handling customer issues.

Prepare staff work schedules and allocate duties to meet operational needs.

Monitor stock levels, ensure inventory accuracy, and coordinate replenishment to avoid shortages or overstock.

Handle customer enquiries, complaints, and escalated issues in a professional manner.

Support and carry out in-store merchandising and sales promotion activities.

Ensure cleanliness, orderliness, and proper visual presentation of the store.

Enforce compliance with company policies, health, safety, and operational regulations.

Monitor daily sales performance, prepare routine reports, and support the achievement of sales targets.

G
Wholesale and Retail Trade, Repair Of Motor Vehicles and Motorcycles.

0415
Marketing and Advertising

Skills

Basic

Basic literacy, numeracy, and computer skills for cash handling, reporting, and store systems.

Leadership and team coordination skills to manage staff activities and workflow.

Problem-solving skills to address customer complaints and operational issues.

Strong communication and interpersonal skills to supervise staff and interact with customers.

Time management and organisational skills to manage schedules, tasks, and priorities.

Specific

Knowledge in handling customer service, complaints, and conflict resolution.

Knowledge in monitoring sales performance and applying sales techniques to meet targets.

Knowledge in supervising retail staff and conducting on-the-job training.

Proficiency in administering daily store operations and related administrative processes.

Proficiency in managing inventory, stock control, and use of inventory management systems.

Proficiency in using Microsoft Office applications and digital tools for reporting, scheduling, and communication.

Proficiency in using point-of-sale (POS) and Customer Relationship Management (CRM) systems.

Additional Info

QUALIFICATION

Sijil Pelajaran Malaysia (SPM) or Equivalent

Related Courses

Claimable Course

e-Latih Online Course

Madani TVET Course

Minor Unit Group

5222-01

Shop/Sales Supervisor

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