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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
5
Service and Sales Workers
Sub-Major Group
51
Personal Services Workers
Minor Group
513
Waiters and Bartenders
Unit Group
5131
Waiters
Minor Unit Group
MASCO Code
5131-04
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Food and Beverage Worker (Room Service) delivers and serves food and beverages to guest rooms in hotels and other accommodation establishments, ensuring orders are accurate and presented according to service standards. Duties include setting up trays or trolleys, responding to guest requests, collecting used service items, maintaining cleanliness and hygiene, and coordinating with kitchen staff to ensure timely and efficient room service.
Tasks
Set up tables with clean linen, cutlery, crockery, and glassware when required.
Prepare food and beverage trays for delivery to guest rooms.
Present menus and provide basic recommendations on menu items.
Take guest orders accurately and relay them to the kitchen.
Deliver food and beverages promptly and accurately to guest rooms.
Retrieve used trays and clear items after service.
Respond promptly and courteously to guest requests or complaints.
Comply with hygiene, safety, and service standards and coordinate with kitchen staff to ensure efficient order fulfilment.
Skills
Basic
Active listening and customer service orientation to understand guest needs and handle requests effectively.
Attention to detail and time management to ensure accurate orders, proper presentation, and timely delivery.
Basic numeracy skills to manage orders, billing, and payments accurately.
Strong verbal communication skills to interact clearly and politely with guests.
Teamwork skills and the ability to remain calm in fast-paced or stressful situations.
Specific
Ability to carry service trays and perform physically demanding tasks.
Ability to coordinate with kitchen and housekeeping staff for service delivery.
Knowledge in food preparation and safe food handling practices.
Knowledge in food safety and hygiene standards.
Knowledge in in-room dining procedures and service protocols.
Proficiency in using point-of-sale (POS) systems for order processing.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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