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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
5
Service and Sales Workers
Sub-Major Group
51
Personal Services Workers
Minor Group
511
Travel Attendants, Conductors and Guides
Unit Group
5111
Travel Attendants and Travel Stewards
Minor Unit Group
MASCO Code
5111-01
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Flight Crew provide in-flight services and perform safety-related duties to ensure the comfort, security, and well-being of passengers during air travel. They prepare and secure the aircraft cabin, conduct safety briefings, deliver food and beverage services, and monitor cabin conditions throughout the journey. They also enforce aviation safety regulations and respond effectively to routine situations and in-flight emergencies in line with established procedures.
Tasks
Conduct pre-flight safety briefings and demonstrate the use of safety and emergency equipment.
Check and ensure the readiness of emergency equipment and compliance with safety procedures.
Welcome passengers, assist with boarding and disembarkation, and guide them to their seats.
Provide in-flight passenger services, including serving meals, refreshments, and amenities.
Respond to passenger enquiries and attend to comfort, needs, and in-flight concerns.
Monitor cabin conditions to ensure passenger safety and comfort throughout the flight.
Sell and manage duty-free goods in accordance with airline procedures.
Handle emergency and abnormal situations in line with established safety protocols.
Skills
Basic
Ability to remain calm, composed, and adaptable in routine and emergency situations.
Problem-solving skills to manage in-flight issues and operational challenges.
Service orientation with active listening to understand and respond to passenger needs.
Strong interpersonal and communication skills, including multilingual ability, to engage effectively with passengers.
Teamwork and coordination skills to work effectively with other crew members.
Specific
Ability to monitor passenger comfort and respond effectively during normal and emergency situations.
Familiarity with airline protocols, systems, and in-flight operational procedures.
Knowledge of aviation and onboard safety procedures.
Knowledge of first aid and emergency response procedures.
Knowledge of occupational safety and health practices in aviation environments.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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