eMASCO

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Major Group

Clerical Support Workers

Sub-Major Group

Other Clerical Support Workers

Minor Group

441

Other Clerical Support Workers

Unit Group

4416

Personnel Clerks

Minor Unit Group

MASCO Code

4416-02

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General Office Clerk

TVET

TVET scope is based on recognized occupational standards, with emphasis on practical components, psychomotor skills and exposure to training in the industry

General Office Clerk provides administrative and clerical support across various departments, ensuring smooth office operations. They manage routine tasks such as paperwork, data entry, filing, and correspondence, and may operate office equipment including addressing machines to prepare and sort mail accurately, supporting overall administrative efficiency by maintaining organised records and assisting staff with everyday office functions.

Tasks

Perform general clerical duties including filing, photocopying, scanning, and organising documents.

Enter and update data and records in office databases and filing systems.

Respond to telephone calls, emails, and routine enquiries, and direct them to the appropriate personnel.

Prepare and process basic administrative documents such as reports, invoices, and correspondence.

Schedule appointments and meetings, and maintain office calendars.

Maintain office supplies inventory and arrange replenishment when required.

Coordinate administrative tasks and facilitate information flow between departments to support office operations.

Operate and monitor office equipment including addressing and mailing machines.

Sort, package, and organise printed or mailed items in accordance with delivery or postal requirements.

Assist with basic bookkeeping and administrative record-keeping tasks as required.

Skills

Basic

Attention to detail to ensure accuracy in records, documents, and printed materials.

Computer literacy, particularly in Microsoft Office applications.

Effective verbal and written communication skills for workplace coordination.

Good time management and organisational skills to handle multiple tasks and volumes of work.

Proficiency in general administrative and clerical tasks.

Specific

Competency in data entry and administrative record keeping.

Competency in document management, filing systems, and record organisation.

Competency in handling printing and mailing materials such as paper and ink.

Competency in office supply inventory tracking and management.

Competency in operating and maintaining office equipment including addressing and mailing machines.

Competency in troubleshooting basic office equipment.

Knowledge in postal regulations, mailing formats, and dispatch requirements.

Proficiency in office productivity software such as Microsoft Office.

Additional Info

QUALIFICATION

Sijil Pelajaran Malaysia (SPM) or Equivalent

Related Courses

Claimable Course

e-Latih Online Course

Minor Unit Group

Human Resource Assistant

4416-06

Learning and Development Assistant

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