eMASCO

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Major Group

Clerical Support Workers

Sub-Major Group

Other Clerical Support Workers

Minor Group

441

Other Clerical Support Workers

Unit Group

4412

Mail Carriers and Sorting Clerks

Minor Unit Group

MASCO Code

4412-04

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Mail Clerk

TVET

TVET scope is based on recognized occupational standards, with emphasis on practical components, psychomotor skills and exposure to training in the industry

Mail Clerk handles the receipt, sorting, recording and distribution of incoming and outgoing mail, documents and small parcels within an organisation. The role prepares items for dispatch through postal or courier services, coordinates internal delivery and collection, maintains accurate mailing records, and ensures correspondence is handled in a timely, secure and confidential manner.

Tasks

Receive and sort incoming mail, parcels, and official documents for internal distribution.

Distribute mail to departments, individuals, or designated recipients, including time-sensitive or urgent items.

Prepare outgoing mail and packages, ensuring correct addressing, postage, labelling, and documentation.

Operate mailroom equipment such as postage meters, franking machines, scanners, and related devices.

Maintain records, logs, or databases of all incoming and outgoing mail and dispatched items.

Liaise with courier services and the Post Office to arrange pickups, deliveries, and express services.

Plan and execute delivery routes, including assisting with the supervision of dispatch riders or staff when required.

Handle misdirected, returned, or legally sensitive mail securely in accordance with organisational protocols.

Update and manage mailing lists and perform related data entry or administrative tasks.

Support general mailroom and dispatch operations as required.

FB-011-2:2013

FORWARDING OPERATION (LEVEL 2) (Level 2)

Skills

Basic

Ability to communicate clearly in written and spoken form with colleagues, customers and delivery personnel.

Ability to organise tasks and manage time to meet delivery schedules and handle multiple mailroom activities.

Attention to detail to ensure accurate sorting, labelling, recording and dispatch of mail and documents.

Basic computer literacy to use office software, mail tracking systems and standard office equipment.

Basic literacy and numeracy skills to read addresses, handle records, and manage weights or quantities.

Specific

Ability to coordinate mail deliveries with internal departments and external courier services.

Ability to handle confidential and legally sensitive documents securely in accordance with organisational procedures.

Ability to maintain accurate records, logs, and databases using Microsoft Office and related software.

Ability to plan and follow delivery routes efficiently with effective time management and route optimisation.

Ability to sort, distribute, and track incoming and outgoing mail using manual and digital systems.

Knowledge in Malaysian postal regulations, courier procedures, and confidentiality and security protocols for mail handling.

Proficiency in operating mailroom equipment such as postage meters, franking machines, scanners, and label printers.

Additional Info

QUALIFICATION

Sijil Pelajaran Malaysia (SPM) or Equivalent

Related Courses

Claimable Course

e-Latih Online Course

Minor Unit Group

Clerical Controller (Mail)

4412-04

Mail Clerk

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