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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
422
Client Information Workers
Unit Group
4229
Client Information Workers Not Elsewhere Classified
Minor Unit Group
MASCO Code
4229-01
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Eligibility Specialist
Eligibility Specialist assesses applications for assistance programmes, benefits, or services to determine whether individuals or households meet established eligibility criteria. They review application forms and supporting documentation, verify information such as income, employment status, and household circumstances, and may conduct interviews or case assessments where necessary. The role ensures compliance with programme guidelines, policies, and regulatory requirements while maintaining accurate records and processing applications in a timely manner.
Tasks
Review and process applications for assistance programmes, benefits, or services.
Verify the accuracy of applicant information and supporting documents.
Conduct interviews or review case information to obtain additional details when required.
Determine eligibility based on established programme criteria, policies, and guidelines.
Process procedures to approve, modify, deny, suspend, or terminate assistance according to established requirements and case findings.
Maintain accurate case records and prepare required reports and documentation.
Communicate eligibility decisions to applicants and explain next steps, requirements, or appeal procedures.
Conduct follow-up reviews or interviews to confirm continuing eligibility and case status.
Verify and validate applicant information to ensure compliance with programme requirements and regulations.
Skills
Basic
Basic clerical and administrative skills for processing forms and maintaining files.
Good organisational skills to manage records and multiple cases effectively.
High attention to detail to ensure accuracy in eligibility assessment and documentation.
Proficiency in basic computer applications for data entry and routine office tasks.
Strong communication and interpersonal skills to interact clearly with clients and colleagues.
Specific
Ability to handle confidential information appropriately.
Accurate data entry and record keeping.
Knowledge of eligibility criteria, programme requirements, and relevant laws and regulations.
Proficiency in conducting interviews and reviewing case information.
Proficiency in data management systems and database software.
Proficiency in Microsoft Office applications for documentation and reporting.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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