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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
Index Job Directory Publication
Agency Login
BM EN
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Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
422
Client Information Workers
Unit Group
4225
Enquiry Clerks
Minor Unit Group
MASCO Code
4225
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Enquiry Clerks
Enquiry Clerks respond to personal, written, electronic mail and telephone queries and complaints about the organisation's goods, services and policies, provide information and refer people to other sources. They are assigned to locations which place them in direct contact with clients.
Starting Basic Salary
Yearly Increment
Minimum 6% Yearly
Tasks
Handling telephone calls efficiently.
Providing information about the services offered by the agency, and assisting customers / guests in settling issues arising.
Recording and tracking complaints until conclusion of the matter and notifying customers / guests from time to time of the progress in settling their complaints.
Answering queries about services and policies and providing information facilities available, location, price and related issues.
Receiving, attending to and recording information about queries and complaints.
Referring complex queries to team leaders or expert advisers.
Issuing relevant forms, information kits and brochures to interested parties.
Attending to counter duties and general queries.
Supervising, scheduling and monitoring the tasks of other workers.
Performing related tasks.
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