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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
422
Client Information Workers
Unit Group
4224
Receptionists
Minor Unit Group
MASCO Code
4224
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Receptionists
Receptionists receive and welcome visitors, clients, guests or patients and respond to queries and requests including arranging appointments as well as provide information on hotel or organisational services.
Starting Basic Salary
Yearly Increment
Minimum 6% Yearly
Tasks
Receiving and welcoming visitors, guests, clients or patients
Making appointments for clients or patients
Handling telephone requests for information or appointments
Compiling and checking guest accounts for changes using a computerised or manual system
Receiving and forwarding messages in person or by telephone or telephone switchboard
Maintaining an inventory of rooms available for occupancy, handling reservations and assigning rooms
Registering new guests, assigning rooms, verifying customer credit and handing over room keys
Providing information about facilities available and making room reservations
Responding to guests' requests for housekeeping and maintenance services as well as complaints.
Reviewing statements of charges to departing guests and receiving payment.
Supplying information pamphlets, brochures or forms.
Supervising, scheduling and monitoring the tasks of other workers.
Performing related tasks.
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