Old Version
Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
Index Job Directory Publication
Agency Login
BM EN
Recent Searches
Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
422
Client Information Workers
Unit Group
4224
Receptionists
Minor Unit Group
MASCO Code
4224-05
Compare
Chief Concierge
Chief Concierge leads and supervises concierge services within hotels, resorts or premium residential establishments, ensuring high standards of guest assistance and hospitality. They coordinate daily concierge operations, respond to guest enquiries and special requests, oversee appointments and service arrangements, and manage relationships with external service providers to facilitate seamless guest experiences. They also guide and support concierge staff in delivering consistent, professional service.
Tasks
Supervise and train concierge staff to ensure smooth daily operations.
Schedule concierge team members to maintain consistent service coverage.
Coordinate VIP guest requests, special arrangements, and personalised concierge services.
Establish and maintain relationships with external vendors and service providers.
Resolve complex guest service issues and special requests promptly and professionally.
Monitor concierge service quality to ensure high service standards are consistently maintained.
Welcome arriving guests and provide personalised assistance, information, and concierge support.
Provide information on facilities, services, local attractions, transport, and appointment arrangements.
Handle or oversee calls, messages, reservations, and guest enquiries efficiently.
Prepare service reports and update management on concierge operations and service outcomes.
Skills
Basic
Discretion and professionalism in handling guest information and requests.
Leadership and team coordination to supervise and guide concierge staff.
Organisational and time management skills to ensure smooth daily operations.
Service orientation with a focus on customer satisfaction and service excellence.
Strong interpersonal and communication skills, including multilingual communication.
Specific
Familiarity with local attractions, cultural etiquette, and luxury service standards.
In-depth knowledge of concierge systems and guest service operations.
Knowledge of coordinating complex guest arrangements and personalised service requests.
Knowledge of maintaining accurate records of guest services and related transactions.
Knowledge of resolving guest service issues and managing service-related conflicts.
Proficiency in data entry and system updating in concierge and booking systems.
Proficiency in handling high-profile guest requests and service expectations.
Proficiency in Microsoft Office applications for concierge communication and reporting.
Proficiency in vendor coordination, negotiation, and relationship management.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
Compare (/2)
View Comparison

📌 NOTICE 📌

Welcome to the new version of the e-MASCO Portal.

This portal is currently being enhanced and upgraded by the Ministry of Human Resources (MOHR). At present, the portal content is based on MASCO 2020, and the updated version is expected to be fully completed by the first quarter of 2026. Some information and functions may still be in the testing phase. We greatly appreciate any feedback and suggestions from users to help improve the features and content of this portal. Please share your views through the Feedback page.