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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
421
Tellers, Money Collectors and Related Clerks
Unit Group
4214
Debt and Rent Collectors and Related Workers
Minor Unit Group
MASCO Code
4214-03
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Debt Collector
Debt Collector manages overdue accounts by contacting debtors to remind them of outstanding payments and arrange repayment. They negotiate payment plans, monitor account status, maintain accurate records of collection activities, and follow up on delinquent accounts.
Tasks
Review and monitor overdue accounts and update collection records accurately.
Locate and contact debtors to remind them of outstanding payments.
Negotiate repayment schedules and payment arrangements with debtors.
Follow up on delinquent accounts to support timely recovery of payments.
Handle enquiries from debtors regarding account balances and repayment status.
Maintain accurate records of collection actions, communications, and account status.
Prepare routine reports on collection progress and recovery activities.
Escalate unresolved or disputed cases to supervisors or authorised officers in accordance with procedures.
Follow relevant laws, regulations, and ethical guidelines in carrying out debt collection activities.
Skills
Basic
Attention to detail to ensure accurate recording and management of financial information.
Basic computer proficiency for data entry, record keeping, and reporting.
Critical thinking and basic problem-solving skills to assess situations and decide appropriate actions.
Persuasion and social perceptiveness to understand debtor behaviour and responses.
Strong verbal communication and negotiation skills to engage with debtors effectively.
Specific
Accurate record keeping, documentation, and tracking of collection activities.
Conflict handling and negotiation techniques for dealing with debtors.
Knowledge of consumer protection requirements and debt recovery guidelines.
Knowledge of debt collection laws, regulations, and ethical collection practices.
Proficiency in Microsoft Office applications for reporting and communication.
Routine reporting of collection progress and account status.
Understanding of escalation procedures for unresolved or disputed collection cases.
Understanding of repayment arrangements, overdue account handling, and recovery procedures.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
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