eMASCO

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Major Group

Clerical Support Workers

Sub-Major Group

Customer Services Clerks

Minor Group

421

Tellers, Money Collectors and Related Clerks

Unit Group

4211

Bank Tellers and Related Clerks

Minor Unit Group

MASCO Code

4211-03

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Postal Service Counter Clerk

Postal Service Counter Clerk handles customer service and operational tasks at post offices, assisting with sending and receiving mail, processing parcels, and selling postal and financial products. They manage transactions, maintain accurate records, provide information on services, and ensure compliance with postal regulations to support efficient postal operations.

Tasks

Organise mail and parcels received at the counter for acceptance, processing, or collection.

Weigh letters and parcels, calculate postage charges, and affix the correct postage.

Sell stamps, packaging materials, and other postal or related products, and process cash and electronic payments accurately.

Assist customers with sending mail, parcels, registered items, and other postal service transactions.

Provide information on postal services, delivery options, rates, and respond to customer enquiries or complaints.

Maintain accurate records of postal transactions and prepare routine transaction reports.

Check shipment details and ensure mail and parcel items are properly labelled and accepted according to postal requirements.

Support daily counter operations, including maintaining sufficient forms, labels, and postal supplies.

Ensure compliance with postal regulations, service procedures, and relevant security requirements.

H
Transportation and Storage

Skills

Basic

Active listening and basic problem-solving skills to handle customer enquiries and complaints.

Attention to detail and ability to work efficiently under pressure.

Basic computer literacy for operating POS systems and maintaining records.

Basic numeracy skills for accurate transaction handling.

Good communication and interpersonal skills with a strong customer service orientation.

Specific

Ability to manage multiple counter transactions efficiently.

Basic administrative tasks for counter and service support.

Cash management and transaction processing for postal counter operations.

Familiarity with postal regulations and procedures.

Knowledge of postal products and services.

Operation of postal counter equipment and related devices.

Proficiency with point-of-sale (POS) systems.

Record keeping and data entry for postal transactions and customer services.

Additional Info

QUALIFICATION

Sijil Pelajaran Malaysia (SPM) or Equivalent

Related Courses

Claimable Course

e-Latih Online Course

Minor Unit Group

Postal Service Counter Clerk

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