eMASCO

Technical Support Technician provides technical assistance to ensure the effective operation of computer systems and networks. They diagnose and resolve hardware, software, and network issues, offer on-site and remote support, install and configure IT equipment, and manage software licensing and procurement. The role also includes performing security checks, safeguarding data, and advising users on new systems and technologies.

Tasks

Diagnose and resolve technical hardware and software issues.

Respond to user inquiries via phone, email, or ticketing systems and provide basic troubleshooting support.

Install, configure, and maintain computer systems and applications.

Escalate complex issues to higher-level support or specialised departments.

Document issues and solutions, and maintain logs for tracking and reference.

Provide basic training and guidance to users on system functionalities and usage.

Ensure systems are updated and follow basic security procedures.

Recommend appropriate hardware and software solutions based on user needs.

Monitor daily performance of communication and computer systems and report issues.

Skills

Basic

Adaptability to work in fast-paced environments.

Analytical thinking for problem-solving.

Patience and empathy in handling user issues.

Strong communication skills to interact effectively with users.

Time management to prioritise tasks efficiently.

Specific

Ability to interpret technical manuals and system documentation.

Ability to troubleshoot hardware and software issues.

Competency in computer system operation, installation, and maintenance.

Knowledge in basic cybersecurity principles and system protection practices.

Knowledge in basic networking concepts and configurations.

Proficiency in help desk and remote support tools.

Proficiency in operating systems.

Additional Info

QUALIFICATION

Diploma or equivalent

Related Courses

Claimable Course

e-Latih Online Course

Madani TVET Course

Minor Unit Group

3512-01

Computer Help Desk Technician

3512-02

Information Technology Technician

3512-03

Computer Assistant

3512-04

Communications Assistant (ICT)

3512-05

Database Assistant

3512-06

Computer Programming Assistant

3512-07

Call Centre Trainer

3512-08

Data Centre Supervisor

3512-09

Technical Support Technician

3512-10

Failure Analysis Technician

MASCO

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📌 NOTICE 📌

Welcome to the new version of the e-MASCO Portal.

This portal is currently being enhanced and upgraded by the Ministry of Human Resources (MOHR). At present, the portal content is based on MASCO 2020, and the updated version is expected to be fully completed by the first quarter of 2026. Some information and functions may still be in the testing phase. We greatly appreciate any feedback and suggestions from users to help improve the features and content of this portal. Please share your views through the Feedback page.