eMASCO

Computer Technician maintains, installs and repairs computer hardware, software and related peripheral equipment to ensure the reliable operation of information technology systems. The role involves diagnosing and resolving technical faults, configuring operating systems and networks, supporting users, and carrying out preventive maintenance and upgrades across organisational IT infrastructure. They may also service and integrate specialised peripheral devices, such as high-speed printers and multifunction equipment, to minimise downtime and maintain effective system performance.

Tasks

Install, configure, maintain, and repair computer hardware, software systems, and peripheral devices, including high-speed and multi-function printers.

Monitor and troubleshoot computer systems, networks, and connectivity issues, and implement corrective actions to maintain performance.

Perform routine maintenance, preventive servicing, calibration, and updates to ensure reliability of computer and peripheral equipment.

Provide technical support and training to end-users on hardware, software, and information technology (IT) best practices.

Maintain records of repairs, configurations, service logs, and IT documentation.

Assist in data backup, disaster recovery, and IT security compliance activities.

Coordinate with vendors and suppliers for procurement, servicing, and support of IT equipment and components.

Skills

Basic

Effective written and verbal communication and interpersonal skills.

Organisational and time-management abilities to handle multiple tasks efficiently.

Proficiency in computer hardware and software, including troubleshooting and diagnostics.

Strong problem-solving, analytical thinking, and attention to detail.

Understanding of networking principles and computer architecture fundamentals.

Specific

Ability in preparing technical documentation, maintaining service records, and supporting non-technical users.

Basic knowledge of scripting and automation using tools such as PowerShell or Bash.

Competency in managing and maintaining office IT infrastructure, including networked devices and print management systems.

Knowledge of basic cybersecurity practices, including antivirus software, firewalls, and system protection measures.

Knowledge of network systems and protocols.

Knowledge of service level agreements, warranty processes, and operational standards for IT and printing equipment.

Knowledge of Windows, macOS, and Linux operating systems and associated software applications.

Proficiency in installing, configuring, and troubleshooting computer hardware and peripheral devices, including high-speed and multi-function printers.

Proficiency in using diagnostic tools and firmware or software utilities for hardware and peripheral maintenance.

Additional Info

QUALIFICATION

Diploma or equivalent

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