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Major Group
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Technicians and Associate Professionals
Sub-Major Group
33
Business and Administration Associate Professionals
Minor Group
333
Business Services Agents
Unit Group
3334
Real Estate and Property Agents
Minor Unit Group
MASCO Code
3334-02
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Conflict Resolution Negotiator
Conflict Resolution Negotiator facilitates the resolution of disputes between parties by applying negotiation, mediation, and problem-solving strategies. They identify the underlying causes of conflicts, engage stakeholders in constructive dialogue, and develop mutually acceptable solutions, supporting harmonious relationships within organisations and with external parties.
Tasks
Assess and analyse conflict situations to identify underlying issues.
Facilitate communication between disputing parties to promote understanding.
Develop and propose resolution strategies tailored to specific conflicts.
Mediate discussions to reach mutually beneficial agreements.
Document agreements and ensure compliance with established resolutions.
Provide conflict resolution training aligned with organisational policies and staff needs.
Advise organisations on implementing policies and procedures to prevent future conflicts.
Skills
Basic
Active listening and empathy.
Critical thinking and analytical abilities.
Emotional intelligence for managing conflicts.
Problem-solving skills.
Strong interpersonal and communication skills.
Specific
Ability to coordinate with relevant stakeholders during dispute resolution.
Ability to manage and de-escalate tense or sensitive situations.
Competency in drafting, reviewing, and implementing agreements and resolutions.
Competency in planning and conducting conflict management training.
Knowledge in analysing situations to inform resolution strategies.
Knowledge in labour laws and organisational policies.
Proficiency in applying conflict resolution frameworks and models.
Proficiency in negotiation and mediation techniques for dispute resolution.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
MASCO
Hi, I can assist you with questions related to the Malaysia Standard Classification of Occupations (MASCO).
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