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Major Group
2
Professionals
Sub-Major Group
28
Social and Cultural Professionals
Minor Group
282
Social and Religious Professionals
Minor Unit Group
MASCO Code
2825-01
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Professional Social Worker provides support and guidance to individuals, families, and communities facing challenges such as neglect, abuse, domestic violence, mental health issues, and substance abuse. They assess clients’ needs, develop and implement intervention plans, connect clients with appropriate services, and monitor progress to enhance overall well-being. This role operates across hospitals, schools, government agencies, non-governmental organizations, and community centres, and may include diagnosing and treating mental, behavioural, and emotional conditions.
Tasks
Conduct assessments of individuals, families, and communities to identify social, emotional, and financial needs.
Develop and implement personalised social work intervention plans.
Provide counselling, guidance, and emotional support to clients and their families.
Inform clients about available support and assist and refer them to appropriate health, housing, legal, and other specialised services.
Encourage client participation in activities and programmes that promote well-being and social functioning.
Coordinate with external agencies and service providers to support effective service delivery.
Maintain accurate and confidential case records and documentation.
Skills
Basic
Active listening and understanding of client needs.
Adaptability and effective time management in changing situations.
Complex problem-solving and decision-making abilities.
Empathy and interpersonal sensitivity.
Strong verbal and written communication skills.
Specific
Ability to coordinate with interdisciplinary teams, external agencies, and service providers.
Ability to provide crisis intervention and psychosocial support to clients and families.
Ability to provide social support services tailored to client needs.
Competency in client assessment, case planning, and case management.
Competency in collecting and evaluating client information to support intervention planning and service decisions.
Competency in report writing, case documentation, and confidential record management.
Knowledge in social welfare legislation, community resources, and professional social work ethics.
Proficiency in digital tools for client record-keeping and case management.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
MASCO
Hi, I can assist you with questions related to the Malaysia Standard Classification of Occupations (MASCO).
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