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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
2
Professionals
Sub-Major Group
25
Information and Communications Technology Professionals
Minor Group
252
Database and Network Professionals
Unit Group
2522
Information Technology System Administrators
Minor Unit Group
MASCO Code
2522-03
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Computer Support Engineer provides technical support and maintains an IT system to ensure efficient and secure operation. They diagnose, troubleshoot, and resolve hardware, software, and network issues, and may develop and apply artificial intelligence and machine learning models to analyse digital data, supporting applications such as security, autonomous systems, robotics, and medical image analysis.
Tasks
Provide first- and second-level technical support to users via phone, email, or in person.
Install, configure, and maintain computer hardware, operating systems, and application software.
Diagnose and resolve hardware, software, and network issues.
Administer and support computer networks and related computing environments.
Manage user accounts, access permissions, and basic security settings.
Monitor information technology (IT) systems and system consoles to ensure optimal performance and availability.
Perform data backup, recovery, and disaster recovery operations.
Recommend and implement improvements to systems and network configurations.
Assist in system upgrades, patches, and coordinate activities with IT teams.
Maintain technical documentation, system records, and ensure compliance with operational standards.
Skills
Basic
Attention to detail and time management.
Critical thinking for evaluating and resolving technical issues.
Customer service orientation and adaptability to new tools and systems.
Effective problem-solving and decision-making abilities.
Strong communication and interpersonal skills.
Specific
Ability in basic scripting using tools.
Competency in system and network administration, including troubleshooting and protocol management.
Knowledge in cloud computing platforms and services.
Knowledge in information technology (IT) security practices and basic security assessment principles.
Knowledge in productivity software, including Microsoft Office 365.
Proficiency in information technology (IT) support and ticketing systems.
Proficiency in operating systems, including Windows, macOS, and Linux.
Proficiency in software deployment and device management tools.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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