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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
2
Professionals
Sub-Major Group
24
Business and Administration Professionals
Minor Group
243
Sales, Marketing and Public Relations Professionals
Unit Group
2434
Information and Communications Technology (ICT) Sales Professionals
Minor Unit Group
MASCO Code
2434-01
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Sales Representative (Information and Communications Technology) is responsible for marketing and selling ICT products and services, including software, hardware, telecommunications and cloud solutions, to business or individual clients. They assess customer requirements, recommend suitable technology solutions, prepare proposals and negotiate terms of sale. The role also involves coordinating related services such as installation and providing relevant product information to ensure customer satisfaction throughout the sales process.
Tasks
Identify potential business opportunities and assess customer requirements for suitable Information and Communications Technology (ICT) products and services.
Prepare and present solution proposals and product demonstrations to clients.
Sell ICT products and services, including software, hardware, telecommunications and cloud solutions, to businesses or individuals.
Advise customers on how ICT products and services meet their operational requirements.
Negotiate prices, terms of sale and contracts, and complete related order documentation.
Coordinate delivery, installation and related services for sold products and solutions.
Maintain long-term customer relationships and provide post-sale support to ensure customer satisfaction.
Report customer feedback, requirements and market information to manufacturers and internal teams.
Collaborate with technical and support teams to deliver tailored ICT solutions.
Skills
Basic
Active listening to understand and assess customer requirements.
Excellent verbal and written communication, including presentation skills.
Problem-solving and critical thinking to address customer needs effectively.
Strong interpersonal skills to build and maintain client relationships.
Time management and goal orientation to achieve sales targets.
Specific
Ability to conduct market research and competitive analysis to support sales strategies.
Ability to match ICT products and services to customer requirements.
Competency in managing and prioritising sales pipelines to optimise opportunities.
Competency in order processing and sales documentation to support timely delivery.
Competency in solution selling and consultative sales techniques.
Knowledge of cybersecurity solutions and their application in client offerings where relevant.
Knowledge of ICT products and solutions, including cloud computing, Software as a Service (SaaS) and network infrastructure.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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