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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines Qualification Level and Skilled Category
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Major Group
2
Professionals
Sub-Major Group
21
Science and Engineering Professionals
Minor Group
218
Mining, Manufacturing and Construction Professionals
Unit Group
2182
Manufacturing Professionals
Minor Unit Group
MASCO Code
2182-08
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Product Consultant
Product Consultant provides specialised advice and expertise on a specific product or range of products, identifying customer needs and recommending appropriate solutions. They act as a liaison between clients and internal teams to ensure products meet defined requirements and performance expectations. The role includes supporting product presentations, gathering user feedback, and contributing to continuous improvement of product offerings.
Tasks
Engage with clients to understand their needs and recommend suitable product solutions.
Conduct product presentations to demonstrate product features and benefits.
Provide product-related guidance and coordinate with relevant teams to address client issues.
Collect and analyse customer feedback to support continuous improvement of product offerings.
Collaborate with internal teams to communicate client requirements and enhance product offerings.
Ensure compliance with work safety procedures during product demonstrations.
Coordinate with internal teams to align product offerings with client requirements.
Advise clients on the technical features and suitability of products.
Skills
Basic
Adaptability to respond to changing client needs and market conditions.
Customer service orientation to ensure client satisfaction and support.
Problem-solving skills to address client concerns and improve product offerings.
Strong communication and interpersonal skills to engage effectively with clients and internal teams.
Teamwork to collaborate with cross-functional teams in product development and client solutions.
Specific
Ability to analyse customer feedback to support product improvement.
Ability to provide product-related technical guidance and coordinate issue resolution with relevant teams.
Knowledge in product features, applications, and customer solution matching.
Knowledge in product quality requirements and performance expectations.
Proficiency in Customer Relationship Management (CRM) tools for client interaction and follow-up.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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