eMASCO

Railway Station Master oversees the day-to-day operation of a railway station to ensure safe, efficient, and orderly train services and passenger movement. The role involves coordinating station activities and staff, managing station facilities and services, and ensuring compliance with operational, safety, and security requirements. It also includes responsibility for passenger service standards, handling operational issues at station level, and liaising with relevant personnel to maintain smooth station and train operations.

Tasks

Supervise daily railway station operations to ensure timely train movements and efficient service delivery.

Ensure passenger safety by providing assistance, information, and handling enquiries and conflicts.

Coordinate with train drivers, control centres, and relevant stakeholders to manage schedules and service disruptions.

Oversee station facilities, including maintenance, cleanliness, and proper functioning of equipment.

Respond to emergency situations and implement established safety and security procedures.

Monitor compliance with transport regulations, safety standards, and organisational procedures.

Manage station resources, including budget control and procurement of operational supplies.

Prepare reports on station performance, staffing needs, and operational issues.

Liaise with suppliers, customers, and relevant organisations to support station operations.

H
Transportation and Storage

Skills

Basic

Ability to monitor operations with basic knowledge of safety procedures and risk management.

Decision-making and problem-solving skills to manage operations and resolve service issues.

Effective verbal communication skills for interaction with staff and passengers.

Organisational and time management skills to coordinate schedules and resources.

Strong leadership and team management skills to oversee station staff.

Specific

Knowledge of railway station operations and transport service coordination.

Knowledge of railway systems, including signalling and communication equipment.

Knowledge of station infrastructure systems, including ticketing, security, and emergency procedures.

Knowledge of station resource and inventory management for operational supplies.

Knowledge of train scheduling, operational reporting, and service monitoring.

Proficiency in transport management software and standard office applications for operational tasks.

Additional Info

QUALIFICATION

Diploma or equivalent

Related Courses

Claimable Course

e-Latih Online Course

Madani TVET Course

Minor Unit Group

1324-01

Railway Station Master

1324-02

Transport Manager

1324-03

Procurement/Purchasing Manager

1324-04

Port/Shipping Operations Manager

1324-05

Halal Logistics Operation Manager

1324-06

Purchasing Manager (Halal Meat Processing)

1324-07

Unmanned Aerial Vehicle Manager (UAV)

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