Old Version
Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
Index Job Directory Publication
Agency Login
BM EN
Recent Searches
Major Group
1
Managers
Sub-Major Group
12
Administrative and Commercial Managers
Minor Group
122
Sales, Marketing and Development Managers
Unit Group
1222
Advertising and Public Relations Managers
Minor Unit Group
MASCO Code
1222-06
Compare
Tour Manager plans, organises, and oversees trips and tours for a group or individual, ensuring smooth travel and coordinated logistics. The manager manages all aspects of the travel experience, including transportation, accommodation, scheduling, and on-site problem-solving, while serving as the primary contact for travellers. The manager’s role may also involve budgeting, invoicing, and promoting tours.
Tasks
Plan and organise detailed travel itineraries and tour schedules.
Arrange transportation, accommodation, and related travel services.
Coordinate with local guides, transport providers, and hotels to ensure smooth tour operations.
Manage group schedules, sizes, and overall tour logistics.
Handle customer inquiries and complaints, and ensure the safety and well-being of tour participants.
Prepare and manage tour budgets and allocated finances.
Facilitate visa applications and ensure compliance with relevant legal and regulatory requirements.
Troubleshoot and resolve issues arising during tours.
Skills
Basic
Attention to detail and flexibility to adapt to itinerary changes and operational requirements.
Customer service orientation to ensure traveller satisfaction and service quality.
Organisational skills to plan, coordinate, and manage multiple tour activities and schedules.
Problem-solving and critical thinking skills to address issues that arise during tours.
Strong communication and interpersonal skills to interact effectively with clients and tour participants.
Specific
Knowledge of budgeting and financial management for tour operations.
Knowledge of local culture, geography, and tourist attractions.
Knowledge of tour coordination and group management practices.
Knowledge of travel management systems, online booking platforms, and navigation tools.
Proficiency in multilingual communication for interaction with clients and local stakeholders.
Additional Info
QUALIFICATION
Bachelor’s degree or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
Compare (/2)
View Comparison

📌 NOTICE 📌

Welcome to the new version of the e-MASCO Portal.

This portal is currently being enhanced and upgraded by the Ministry of Human Resources (MOHR). At present, the portal content is based on MASCO 2020, and the updated version is expected to be fully completed by the first quarter of 2026. Some information and functions may still be in the testing phase. We greatly appreciate any feedback and suggestions from users to help improve the features and content of this portal. Please share your views through the Feedback page.