SPECIFIC SKILLS
Specific skills is defined as a skill relating to a specific task or situation. It involves both understanding and proficiency in such specific activity that involves methods, processes, procedures, or techniques.
| code | Title | |
|---|---|---|
| 4224-04 |
Knowledge of customer service standards and hotel operations.
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| 4224-04 |
Knowledge of standard booking, cancellation, and pricing policies.
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| 4224-05 |
In-depth knowledge of concierge systems and guest service operations.
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| 4224-05 |
Proficiency in handling high-profile guest requests and service expectations.
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| 4224-05 |
Proficiency in vendor coordination, negotiation, and relationship management.
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| 4224-05 |
Knowledge of resolving guest service issues and managing service-related conflicts.
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| 4224-05 |
Familiarity with local attractions, cultural etiquette, and luxury service standards.
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| 4224-05 |
Proficiency in Microsoft Office applications for concierge communication and reporting.
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| 4224-05 |
Knowledge of maintaining accurate records of guest services and related transactions.
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| 4224-05 |
Proficiency in data entry and system updating in concierge and booking systems.
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| 4224-05 |
Knowledge of coordinating complex guest arrangements and personalised service requests.
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| 4224-06 |
Proficiency in reservation and booking systems.
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| 4224-06 |
Knowledge of online booking platforms and reservation service policies.
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| 4224-06 |
Accurate data entry and record keeping.
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| 4224-06 |
Ability to manage high volumes of bookings efficiently.
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| 4224-06 |
Knowledge of handling booking discrepancies, customer complaints, and reservation changes.
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| 4224-06 |
Familiarity with cancellation, no-show, and payment procedures.
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| 4224-06 |
Basic sales techniques and upselling skills.
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| 4225-01 |
Proficiency in customer relationship management (CRM) systems.
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| 4225-01 |
Proficiency in Microsoft Office and office software for clerical and information service tasks.
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| 4225-01 |
Proficiency in accurate record keeping and data entry.
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| 4225-01 |
Knowledge of maintaining and updating records, databases, and enquiry logs.
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| 4225-01 |
Knowledge of the organisation’s products, services, procedures, and policies.
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| 4225-01 |
Knowledge of handling confidential information in accordance with established procedures.
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| 4225-01 |
Knowledge of established administrative and information service procedures.
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| 4226-01 |
Proficiency in using data collection, survey, and polling software.
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| 4226-01 |
Knowledge of survey methodologies, sampling, and market research principles.
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| 4226-01 |
Proficiency in data entry and basic data management.
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| 4226-01 |
Proficiency in spreadsheet and basic computer applications.
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| 4226-01 |
Knowledge of document control and routine administrative procedures.
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Showing 8071 to 8100 of 11661 results
