SPECIFIC SKILLS
Specific skills is defined as a skill relating to a specific task or situation. It involves both understanding and proficiency in such specific activity that involves methods, processes, procedures, or techniques.
| code | Title | |
|---|---|---|
| 4221-01 |
Proficiency in preparing quotations, itinerary proposals, and travel cost calculations.
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| 4221-01 |
Accuracy in data entry and maintaining confidential transaction records.
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| 4221-01 |
Knowledge of travel product updates and customer travel preferences.
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| 4222-01 |
Proficiency with Customer Relationship Management (CRM) software or proprietary systems.
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| 4222-01 |
Familiarity with ticketing and helpdesk platforms to track and resolve customer issues.
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| 4222-01 |
Knowledge of conflict resolution and complaint handling procedures.
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| 4222-01 |
Knowledge of product lines and service offerings.
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| 4222-01 |
Proficiency in managing multi-channel communication through phone, email, live chat, and face-to-face service.
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| 4222-01 |
Proficiency in administrative support and accurate data entry.
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| 4222-01 |
Knowledge of order processing and workflow coordination.
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| 4222-01 |
Understanding of data protection and privacy regulations.
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| 4222-02 |
Proficiency in Customer Relationship Management (CRM) and telephony systems.
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| 4222-02 |
Proficiency in following structured call scripts and service procedures accurately.
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| 4222-02 |
Knowledge of complaint handling and customer enquiry resolution procedures.
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| 4222-02 |
Knowledge of basic administrative procedures and accurate data entry.
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| 4222-02 |
Knowledge of order, transaction, and service request processing procedures.
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| 4222-03 |
Proficiency in Customer Relationship Management (CRM) systems.
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| 4222-03 |
Proficiency in handling telephone, email, chat, and other electronic communication channels.
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| 4222-03 |
Proficiency in accurate data entry and record updating.
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| 4222-03 |
Proficiency in Microsoft Office applications for correspondence, record keeping, and routine reporting.
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| 4222-03 |
Knowledge of administrative procedures, record management, and routine documentation.
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| 4222-03 |
Familiarity with scheduling software and electronic diary systems.
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| 4222-03 |
Proficiency in appointment scheduling, prioritisation, and rescheduling.
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| 4222-03 |
Knowledge of handling routine client issues, cancellations, and rescheduling requests.
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| 4222-03 |
Knowledge of privacy and data protection regulations.
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| 4223-01 |
Knowledge of telecommunication systems, protocols, and network equipment.
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| 4223-01 |
Proficiency in operating switchboards and telecommunication devices.
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| 4223-01 |
Proficiency in telephony software and related communication system applications.
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| 4223-01 |
Proficiency in accurate and efficient data entry.
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| 4223-01 |
Knowledge of safety and operational procedures in telecommunication operations.
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Showing 8011 to 8040 of 11661 results
