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SPECIFIC SKILLS
Specific skills is defined as a skill relating to a specific task or situation. It involves both understanding and proficiency in such specific activity that involves methods, processes, procedures, or techniques.
code Title
2432-06
Knowledge in Anti-Money Laundering and Counter Financing of Terrorism (AML/CFT) laws and regulatory compliance requirements.
2432-06
Proficiency in Know Your Customer (KYC) procedures for customer identity verification and risk assessment.
2432-06
Proficiency in risk profiling tools for customer risk categorisation and monitoring.
2432-06
Ability to analyse customer transactions and profiles to identify suspicious patterns and anomalies.
2432-06
Proficiency in compliance systems and software used for customer due diligence and regulatory monitoring.
2432-06
Competency in screening politically exposed persons (PEPs), sanctions, and adverse media.
2432-06
Competency in customer onboarding and customer due diligence workflow management.
2432-06
Ability to prepare customer due diligence and regulatory compliance reports accurately.
2432-06
Ability to coordinate cross-departmental customer due diligence and compliance processes.
2432-07
Knowledge in business strategy development and strategic planning.
2432-07
Proficiency in data analysis and visualisation.
2432-07
Knowledge in strategic analysis frameworks.
2432-07
Ability to coordinate cross-functional implementation of strategic initiatives across departments.
2432-07
Competency in customer data segmentation and insight generation.
2432-07
Ability to map and improve customer journeys to support customer engagement.
2432-07
Competency in corporate reporting and presentation of strategic findings to senior management and stakeholders.
2432-08
Proficiency in customer relationship management and partnership management tools.
2432-08
Ability in business negotiation and partnership opportunity development.
2432-08
Competency in enterprise solution design and solution architecture.
2432-08
Proficiency in application programming interface (API) integration and related system integration methods.
2432-08
Competency in managing partnership initiatives and aligning partnership strategies with organisational goals.
2432-08
Ability in cost analysis to assess the financial implications of partnerships and enterprise solutions.
2432-08
Knowledge in legal and regulatory compliance requirements for partnership activities and agreements.
2432-08
Competency in partnership performance reporting and stakeholder communication.
2432-09
Proficiency in customer relationship management (CRM) platforms to record, track, and manage customer interactions.
2432-09
Proficiency in helpdesk ticketing systems for resolving and monitoring customer issues.
2432-09
Ability to analyse customer feedback to identify service improvement opportunities and enhance customer experience.
2432-09
Competency in maintaining accurate customer records and preparing service-related reports.
2432-09
Knowledge of company policies and procedures for handling customer interactions and complaints.
2432-10
Knowledge in fashion, style, and personal grooming techniques.

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Welcome to the new version of the e-MASCO Portal.

This portal is currently being enhanced and upgraded by the Ministry of Human Resources (MOHR). At present, the portal content is based on MASCO 2020, and the updated version is expected to be fully completed by the first quarter of 2026. Some information and functions may still be in the testing phase. We greatly appreciate any feedback and suggestions from users to help improve the features and content of this portal. Please share your views through the Feedback page.