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BASIC SKILLS
Basic Skill refers to skills that are essential for the person to be able to be fit into the job.
code Title
5161-01
Basic computer literacy for using relevant software and managing online consultations.
5162-01
Basic communication and interpersonal skills to interact effectively with clients and families, including multilingual interaction where required.
5162-01
Patience, empathy, and discretion to provide emotional support while maintaining confidentiality.
5162-01
Time management and organisational skills to manage daily tasks, appointments, and routines.
5162-01
Attention to detail to follow care, medication, and service instructions accurately.
5162-01
Basic physical fitness and adaptability to assist with mobility, daily tasks, and work under pressure.
5163-01
Respectful and empathetic conduct when working in sensitive and emotionally challenging environments.
5163-01
Clear and effective communication, including active listening, to interact with families, medical staff, and other parties.
5163-01
Attention to detail in documentation, record-keeping, and preparation tasks, including regulatory compliance.
5163-01
Ability to organise and coordinate funeral arrangements and ritual activities in accordance with cultural practices.
5163-01
Compliance with health, safety, and hygiene protocols during all funeral service operations.
5163-02
Basic physical fitness and stamina to perform manual labour.
5163-02
Ability to use hand tools and operate simple machinery with good hand-eye coordination.
5163-02
Awareness of occupational safety, health, and hygiene procedures.
5163-02
Ability to work cooperatively with funeral and cemetery staff.
5163-02
Respectful and sensitive conduct when interacting with grieving families.
5164-01
Strong observation and attention to detail to monitor animal health and behaviour.
5164-01
Physical stamina to carry out cleaning, feeding, and other manual care tasks.
5164-01
Ability to listen attentively and coordinate responses to animal needs.
5164-01
Clear communication skills to interact effectively with veterinarians and animal owners.
5164-01
Basic record-keeping skills to document animal care activities and routines accurately.
5164-02
Strong observation skills to monitor animal health, behaviour, and welfare.
5164-02
Good communication and teamwork skills to work with colleagues and engage visitors.
5164-02
Physical stamina and manual dexterity to handle animals and carry out enclosure cleaning.
5164-02
Basic record-keeping skills to document animal care and daily activities.
5164-02
Ability to follow instructions and coordinate tasks to manage routine animal care duties.
5164-03
Effective communication and active listening to work with pet owners and team members.
5164-03
Empathy and care towards animals and their owners.
5164-03
Attention to detail in animal care, procedures, and record-keeping.
5164-03
Physical stamina to handle, restrain, and care for animals safely.

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