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BASIC SKILLS
Basic Skill refers to skills that are essential for the person to be able to be fit into the job.
code Title
5112-01
Ability to work independently and make prompt, sound decisions.
5112-02
Good verbal and written communication to coordinate with passengers and colleagues.
5112-02
Active listening and customer service skills to respond to passenger needs calmly and politely.
5112-02
Keen observation and attention to detail to monitor safety and operations.
5112-02
Ability to remain calm and make decisions under pressure, including during emergencies.
5112-02
Basic literacy, numeracy, and time management to handle schedules, tickets, and reporting.
5112-03
Strong communication skills, including the ability to interact clearly and politely with passengers in more than one language.
5112-03
Customer service skills to assist passengers and support a pleasant journey.
5112-03
Active listening skills to understand and respond appropriately to passenger needs.
5112-03
Basic numeracy skills to handle fares and provide correct change.
5112-03
Patience and attentiveness to manage difficult situations and maintain passenger safety.
5113-01
Strong communication skills, including the ability to communicate in widely used languages, to engage clearly with tourists.
5113-01
Good interpersonal skills and customer service orientation to manage and support diverse tourist groups.
5113-01
Active listening, patience, and adaptability to respond to varying tourist needs and situations.
5113-01
Problem-solving skills and the ability to remain calm under pressure during unexpected situations.
5113-01
Effective time management to organise tours and ensure schedules are met.
5121-01
Ability to follow recipes, standard operating procedures, and instructions accurately to ensure food quality and consistency.
5121-01
Good communication and active listening skills to coordinate with kitchen staff, service teams, and supervisors.
5121-01
Effective time management to prepare and serve meals efficiently, including handling multiple tasks under time pressure.
5121-01
Attention to detail in food preparation, portioning, presentation, hygiene, and monitoring of cooking processes.
5121-01
Basic numeracy and organisational skills for measuring ingredients, portion control, and supporting inventory or cost management.
5121-02
Ability to follow cooking instructions and recipes accurately to support kitchen operations.
5121-02
Basic food preparation skills, including chopping, measuring, and preparing ingredients.
5121-02
Understanding of food hygiene, sanitation, and kitchen safety practices.
5121-02
Effective communication and teamwork skills to work with chefs and kitchen staff.
5121-02
Physical stamina and time management to handle long hours and multiple kitchen tasks.
5121-03
Good verbal communication and active listening to follow instructions and support kitchen operations.
5121-03
Attention to detail in measuring, preparing, and handling ingredients accurately.
5121-03
Physical stamina to work effectively in fast-paced and demanding kitchen environments.
5121-03
Ability to work well in a team with good coordination and a positive learning attitude.

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