Old Version
BASIC SKILLS
Basic Skill refers to skills that are essential for the person to be able to be fit into the job.
code Title
4214-01
Critical thinking to assess payment issues and determine appropriate responses or solutions.
4214-01
Attention to detail for accurate record-keeping, data entry, and account management.
4214-01
Basic numeracy, computer literacy, and time management to handle multiple accounts efficiently.
4214-02
Effective verbal and written communication skills to engage donors clearly.
4214-02
Interpersonal, persuasive skills and empathy when interacting with the public.
4214-02
Social perceptiveness to understand donor behaviour and respond appropriately.
4214-02
Organisational skills to manage donor information and coordinate fundraising activities.
4214-02
Basic computer literacy to use digital fundraising and record-keeping tools.
4214-03
Strong verbal communication and negotiation skills to engage with debtors effectively.
4214-03
Critical thinking and basic problem-solving skills to assess situations and decide appropriate actions.
4214-03
Attention to detail to ensure accurate recording and management of financial information.
4214-03
Persuasion and social perceptiveness to understand debtor behaviour and responses.
4214-03
Basic computer proficiency for data entry, record keeping, and reporting.
4214-04
Good communication and interpersonal skills to interact with customers clearly and professionally.
4214-04
Customer service orientation, including basic negotiation and persuasion where required.
4214-04
Attention to detail for accurate record-keeping, bookings, and monitoring of rental items.
4214-04
Organisational and time management skills to manage records, transactions, and daily tasks reliably.
4214-04
Basic numeracy and computer literacy for data entry, reporting, and use of rental systems.
4221-01
Strong verbal and written communication skills, including interpersonal and multilingual communication.
4221-01
Customer service orientation with empathy, active listening, and conflict resolution abilities.
4221-01
Attention to detail to ensure accuracy in bookings, ticketing, and documentation.
4221-01
Basic computer literacy to operate booking, reservation, and documentation systems.
4221-01
Organisational and time management skills to handle multiple bookings and work under pressure.
4222-01
Strong verbal and written communication skills, including multilingual ability, to engage effectively with diverse customers.
4222-01
Interpersonal skills with patience, empathy, and a customer-focused service orientation.
4222-01
Ability to resolve customer issues through basic problem-solving and sound judgement.
4222-01
Attention to detail for accurate data entry, record-keeping, and clerical tasks.
4222-01
Basic computer proficiency, including use of office applications and customer relationship management systems, with effective time management in fast-paced environments.
4222-02
Strong verbal communication skills, including active listening and multilingual capability, to interact effectively with customers.
4222-02
Patience and empathy in handling customer enquiries, complaints, and concerns professionally.

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