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Major Group
9
Elementary Occupations
Sub-Major Group
96
Other Elementary Workers
Minor Group
962
Other Elementary Workers
Unit Group
9625
Attendants
Minor Unit Group
MASCO Code
9625-01
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Attendant
Attendant provides support and assistance across various service environments, including hotels, hospitals, public facilities, parking areas, lifts, and entertainment venues. Responsibilities include maintaining cleanliness, addressing customer inquiries, managing equipment or facilities, assisting with tasks such as parking, room upkeep, laundry, ramp or lift services, and ticketing, and reporting maintenance or safety issues.
Tasks
Greet, guide and assist customers, visitors, passengers or patrons in assigned facilities.
Maintain cleanliness, hygiene and order of rooms, restrooms, public areas, equipment and surrounding environments.
Restock supplies, consumables, linens and materials and check inventory levels.
Monitor facility, parking, lift or venue usage and keep operations safe and orderly.
Operate simple equipment or systems such as lifts, laundry machines or basic facility controls where required.
Collect fees, tickets or passes, issue receipts or entry authorisations and record basic information.
Assist users with inquiries, requests, mobility, boarding or access needs and provide general information.
Report safety hazards, damages, malfunctions or maintenance issues to relevant personnel.
Support minor operational or maintenance tasks under supervision according to safety procedures.
Comply with health, safety, hygiene and organisational regulations at all times.
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GWholesale and Retail Trade, Repair Of Motor Vehicles and Motorcycles.
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HTransportation and Storage
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IAccomodation and Food Service Activities
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JInformation and Communication
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NAdministrative and Support Service Activities
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QHuman Health and Social Work Activities
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RArts, Entertainment and Recreation
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SOther Service Activities
Skills
Basic
Ability to follow procedures, safety rules, and instructions to ensure safe and orderly operations.
Basic cleaning, hygiene, or maintenance knowledge relevant to assigned duties.
Customer service orientation with clear and courteous communication when dealing with the public.
Physical stamina and fitness to perform standing, manual, or repetitive tasks, including outdoor work where required.
Reliability, teamwork, and time management to complete tasks efficiently, including during busy periods.
Specific
Ability to handle cash, tickets and transaction recording accurately.
Ability to maintain records, reporting incidents and documenting service or maintenance activities.
Ability to perform minor maintenance, basic troubleshooting and preventive upkeep of equipment.
Knowledge of lift, parking and general facility operations including basic safety protocols.
Knowledge of ramp, cargo and ground support procedures where applicable.
Proficiency in cleaning, hygiene and infection control procedures including safe use of chemicals and equipment.
Additional Info
QUALIFICATION
No formal qualification is required
Related Courses
MASCO
Hi, I can assist you with questions related to the Malaysia Standard Classification of Occupations (MASCO).
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