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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines Qualification Level and Skilled Category
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Major Group
9
Elementary Occupations
Sub-Major Group
95
Street and Related Sales and Service Workers
Minor Group
951
Street and Related Service Workers
Unit Group
9511
Street and Related Service Workers
Minor Unit Group
MASCO Code
9511-02
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Courier/Delivery Worker picks up, transports and delivers documents, parcels, goods and messages within or between organisations and external locations, using foot, bicycle or motor vehicles as appropriate. The role involves ensuring timely, secure and accurate delivery, handling items carefully including confidential materials, maintaining basic delivery records, and coordinating routes and schedules to support daily operations. Depending on the setting, the work may also include assisting with loading and unloading, sorting and distributing mail, and providing limited administrative or logistical support linked directly to delivery activities.
Tasks
Collect and deliver mail, documents, parcels, and goods within and between offices, establishments, businesses, and households.
Load, unload, handle, and secure items, including sensitive or confidential materials.
Verify delivery items and documentation, obtain recipient acknowledgement, and update delivery records.
Maintain accurate logs of deliveries, pickups, and items handled.
Perform basic vehicle safety checks when required.
Handle cash-on-delivery transactions and respond to basic customer or recipient queries.
Carry out office errands and support tasks such as deliver messages, photocopy documents, file documents, or distribute documents.
Report delivery issues, delays, lost items, or unusual occurrences to supervisors.
Skills
Basic
Ability to plan routes, manage time effectively, and follow instructions independently.
Basic literacy, numeracy, and record-keeping skills to handle delivery documents and tracking tasks.
Good communication skills to interact clearly with clients, staff, and colleagues.
Physical stamina and fitness to walk, travel frequently, and lift or move items safely.
Strong punctuality, reliability, and sense of responsibility in completing deliveries on time.
Specific
Ability to operate basic office equipment and handheld delivery devices.
Familiarity with Global Positioning System navigation and mobile delivery applications.
Hold a valid Malaysian driving licence (Class B2 for motorcycles or Class D for cars).
Knowledge of basic vehicle inspection and maintenance procedures.
Knowledge of delivery record-keeping and documentation procedures.
Knowledge of document and mail handling protocols, including confidentiality and data protection.
Knowledge of local routes and traffic conditions.
Knowledge of Malaysian traffic regulations and safe delivery practices.
Additional Info
QUALIFICATION
No formal qualification is required
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e-Latih Online Course
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