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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
9
Elementary Occupations
Sub-Major Group
91
Cleaners and Helpers
Minor Group
911
Domestic, Hotel and Office Cleaners and Helpers
Unit Group
9112
Cleaners and Helpers in Offices, Hotels and Other Establishments
Minor Unit Group
MASCO Code
9112-01
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Bellman (Guest Service Associate/Doorman) provide front-of-house services at accommodation facilities by welcoming guests, assisting with luggage, and escorting them within the premises. The role supports a smooth arrival and departure experience by offering information on facilities and local attractions, handling messages or errands, and assisting with transport arrangements. Duties may also include limited housekeeping support as part of maintaining guest service standards.
Tasks
Greet guests upon arrival and provide a courteous and professional welcome.
Assist guests with luggage, parcels, and personal items during arrival, departure, and movement within the premises.
Escort guests to rooms or designated areas and explain room features, facilities, or services as required.
Deliver messages, mail, packages, and items to guest rooms or within the establishment.
Provide information on hotel facilities, services, transportation, and local attractions.
Arrange transportation and baggage delivery services when requested.
Respond to guest enquiries, requests, and special needs, including assisting guests with disabilities.
Load and unload luggage, goods, or items safely and securely, including from vehicles.
Maintain cleanliness, organisation, and safety of luggage handling, storage, and service areas.
Skills
Basic
Ability to multitask, adapt to changing work situations, and solve routine operational issues.
Excellent communication and interpersonal skills for customer interaction, including multilingual communication where required.
Physical stamina and fitness to handle luggage and meet daily job demands safely.
Reliability, punctuality, and ability to manage time and follow instructions and safety procedures.
Strong customer service orientation with professional appearance and conduct.
Specific
Experience with concierge and guest service systems and digital tools.
Knowledge of facility layout and operational procedures.
Knowledge of hotel services and local attractions.
Proficiency in handling and transporting luggage using carts, trolleys, or related equipment.
Additional Info
QUALIFICATION
No formal qualification is required
Related Courses
Claimable Course
e-Latih Online Course
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