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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
5
Service and Sales Workers
Sub-Major Group
54
Protective Services Workers
Minor Group
541
Protective Services Workers
Unit Group
5419
Protective Services Workers Not Elsewhere Classified
Minor Unit Group
MASCO Code
5419-08
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Social Benefits Assistant
Social Benefits Assistant supports the administration of social welfare and assistance programmes by helping individuals access available benefits and services. They assist in reviewing applications and verifying eligibility, process claims and supporting documents, maintain accurate beneficiary records, and liaise with relevant agencies or departments to ensure timely delivery of aid and support for vulnerable groups.
Tasks
Verify and assess documentation submitted by applicants to determine eligibility for social benefits.
Enter, update, and maintain beneficiary and programme data in computerised information systems.
Explain social welfare procedures, regulations, and relevant legislation to applicants.
Respond to public enquiries regarding eligibility criteria, benefit entitlements, and payment processes.
Provide information to individuals on government social benefit programmes.
Conduct outreach activities to inform communities about available social assistance and benefits.
Prepare routine reports and summaries for supervisors and relevant government authorities.
Coordinate with other social service providers to support individuals and households in need.
Skills
Basic
Ability to handle documentation accurately with good organisational and attention to detail skills.
Active listening skills to understand and respond to beneficiary needs.
Basic computer literacy for managing records, databases, and simple reports.
Patience and empathy when dealing with social welfare beneficiaries.
Strong interpersonal and communication skills, including the ability to interact with diverse applicants.
Specific
Ability to review application data to identify discrepancies and assess eligibility.
Experience in handling beneficiary records and case documentation.
Knowledge of government social assistance programme processes and documentation requirements.
Knowledge of social welfare policies and relevant legislation.
Proficiency in data management systems and Microsoft Office applications.
Additional Info
QUALIFICATION
Certificate or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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