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Major Group
5
Service and Sales Workers
Sub-Major Group
54
Protective Services Workers
Minor Group
541
Protective Services Workers
Unit Group
5414
Security Guards
Minor Unit Group
MASCO Code
5414-04
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Doorkeeper is responsible for managing access and ensuring security at the entrances of hotels, restaurants, and residential buildings. They greet and assist visitors, enforce entry protocols to admit only authorised individuals, provide information as needed, and help maintain a safe and orderly environment.
Tasks
Monitor building entrances and exits to control access.
Verify identification and visitor credentials before allowing entry.
Maintain visitor registers and report suspicious activities.
Observe for unauthorised persons and alert building management or relevant authorities.
Inform security personnel or law enforcement when required.
Follow established procedures during emergencies and security incidents.
Assist guests and visitors with entry and general enquiries.
Provide directions and basic assistance to visitors within the premises.
Notify tenants of visitor arrivals.
Assist guests or tenants with services such as hailing taxicabs.
Skills
Basic
Active listening skills to understand requests and respond appropriately.
Alertness and responsibility to handle situations safely and promptly.
Basic observational skills to monitor surroundings and identify potential issues.
Good communication skills to interact politely and clearly with the public.
Physical fitness to stand or walk for extended periods.
Specific
Ability to follow standard operating procedures consistently.
Basic computer literacy for security reporting and digital systems.
Basic first aid and handling emergency situations.
Competency in record-keeping and data entry.
Familiarity with access control systems and visitor management software.
Knowledge of security protocols and emergency response procedures.
Operation of security equipment, including CCTV and metal detectors.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
Related Courses
MASCO
Hi, I can assist you with questions related to the Malaysia Standard Classification of Occupations (MASCO).
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