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MASCO Code
5245-01
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Petrol Pump Attendant
Petrol Pump Attendant sells fuel, lubricants, and automotive products while assisting customers with refuelling and basic services. They operate fuel dispensers, handle payments, maintain station cleanliness and safety, and provide courteous customer service, often supporting the organisation and stocking of convenience store items.
Tasks
Operate fuel pumps to safely dispense petrol, diesel, and other fuels.
Handle payments, issue receipts, and manage sales transactions accurately.
Assist customers with refuelling and respond to general enquiries courteously.
Maintain cleanliness and safety around pump areas and station surroundings.
Clean vehicle windscreens and windows as part of customer service.
Monitor fuel levels and notify supervisors of shortages or issues.
Skills
Basic
Ability to follow basic safety and operational procedures at the station.
Attention to detail to monitor fuel dispensing, stock levels, and station operations.
Basic numeracy skills to handle cash, payments, and transactions accurately.
Effective communication and active listening to interact politely with customers and respond to their needs.
Physical stamina to perform manual tasks and work long or irregular hours.
Specific
Ability to monitor fuel levels and identify discrepancies or shortages.
Awareness of maintaining cleanliness and a safe, hazard-free environment.
Competence in providing courteous customer service.
Experience in restocking and organising retail items within the station premises.
Expertise in basic vehicle maintenance checks, including oil, coolant, and tyre pressure.
Familiarity with point-of-sale (POS) systems and accurate processing of cash and cashless transactions.
Knowledge of fuel dispensing equipment and safe handling practices.
Understanding of safety procedures for handling flammable materials and hazardous substances.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
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