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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
5
Service and Sales Workers
Sub-Major Group
52
Sales Workers
Minor Group
523
Cashiers and Ticket Clerks
Unit Group
5231
Cashiers and Ticket Clerks
Minor Unit Group
MASCO Code
5231-02
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Ticket Issuing Clerk (except Travel)
Ticket Issuing Clerk (except Travel) provides customer service by selling and issuing tickets for museums, events, and leisure activities. They assist customers with enquiries, manage ticketing systems, process sales, maintain accurate records, and ensure proper cash handling. They also uphold operational and customer service standards, maintain order at the ticket counter, and report issues as necessary.
Tasks
Receive and process ticket orders manually or through electronic systems.
Calculate prices and prepare bills using cash registers or other payment systems.
Verify customer information and payment details prior to issuing tickets.
Issue tickets and process payments by cash, card, or cheque, including giving correct change and receipts.
Provide information to customers on ticket availability, pricing, and applicable policies.
Handle and resolve ticket-related complaints, errors, or discrepancies.
Monitor and manage ticket inventory and stock levels.
Reconcile ticket sales and payments with finance or relevant operational teams.
Prepare and maintain daily, weekly, and monthly ticket sales records and reports.
Skills
Basic
Active listening to understand customer requests and resolve enquiries accurately.
Attention to detail to ensure accuracy in ticket issuance and record-keeping.
Basic numeracy skills to calculate ticket prices and handle transactions correctly.
Clear verbal communication to interact professionally with customers.
Computer literacy to operate ticketing systems and basic office software.
Specific
Ability to generate invoices and maintain accurate sales records.
Capability in handling customer complaints and conflict resolution professionally.
Competence in secure cash management and daily reconciliation procedures.
Expertise in processing payments including cash, card, and digital methods.
Knowledge of company policies and standard ticketing procedures.
Proficiency in operating specialised ticketing systems and electronic platforms.
Skill in maintaining customer and ticketing data with precision.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
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