eMASCO

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Major Group

Service and Sales Workers

Sub-Major Group

Minor Group

Unit Group

Shop Sales Assistants

Minor Unit Group

MASCO Code

5223-02

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Sales Administrative Clerk

TVET

TVET scope is based on recognized occupational standards, with emphasis on practical components, psychomotor skills and exposure to training in the industry

Sales Administrative Clerk provides administrative support to the sales function, ensuring smooth and efficient operations. They handle tasks such as preparing quotations, processing orders, issuing invoices and delivery documents, maintaining sales records, coordinating with logistics, responding to customer enquiries, and compiling sales reports. Their work facilitates the sales team’s client-facing activities by supporting the overall sales workflow and operational efficiency.

Tasks

Prepare sales quotations, proposals, and pricing information based on inputs from the sales team.

Process, issue, and track sales orders, delivery orders, invoices, and receipts in the system.

Coordinate with logistics or warehouse teams to arrange and monitor deliveries.

Update and maintain customer records, sales transactions, and related documentation.

Assist in following up on outstanding payments.

Prepare sales reports for management.

Verify billing documents and related financial records, where required.

Coordinate with internal departments on order processing, delivery, or payment issues.

DT-020-2:2011

SALES OPERATION (LEVEL 2) (Level 2)

Skills

Basic

Active listening to understand and respond accurately to client and team requirements.

Attention to detail for accurate data entry, record-keeping, and reporting.

Clear verbal and written communication skills in widely used languages.

Effective time management and organisational skills to handle multiple tasks efficiently.

Proficient use of Microsoft Office applications for documentation, data management, and communication.

Specific

Ability to perform accurate and efficient data entry.

Ability to prepare professional sales documents and reports.

Competence in monitoring inventory records and stock levels.

Expertise in invoice preparation and reconciliation.

Knowledge of basic financial record-keeping and bookkeeping.

Knowledge of customer relationship management (CRM) systems for managing customer data and interactions.

Proficiency in operating enterprise resource planning (ERP) or accounting systems.

Understanding of logistics coordination for deliveries and stock replenishment.

Additional Info

QUALIFICATION

Sijil Pelajaran Malaysia (SPM) or Equivalent

Related Courses

Claimable Course

e-Latih Online Course

Minor Unit Group

Sales Administrative Clerk

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