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Major Group

Service and Sales Workers

Sub-Major Group

Personal Services Workers

Minor Group

516

Other Personal Services Workers

Unit Group

5163

Undertakers and Embalmers

Minor Unit Group

MASCO Code

5163-01

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Funeral Services Worker

Funeral Services Worker manages and carries out tasks related to the care of deceased persons and the organisation of funeral services. They prepare and handle human remains in accordance with health, safety and legal requirements, coordinate burial or cremation arrangements, and ensure all necessary documentation is completed. They liaise with families, religious officials and relevant authorities to deliver funeral rites and related services in a respectful and culturally appropriate manner.

Tasks

Receive, identify, document, refrigerate, and store deceased bodies in the mortuary in accordance with standard procedures.

Clean, disinfect, and maintain mortuary facilities, equipment, and supplies in accordance with hygiene and safety standards.

Prepare deceased bodies for viewing, burial, or cremation, including washing, dressing, and assisting with embalming procedures.

Arrange and coordinate funerals, cremations, and graveside services, including venue setup, scheduling, and transportation arrangements.

Place and position caskets and manage chapels or parlours before and during funeral services.

Escort and guide mourners during funeral proceedings and processions in a respectful manner.

Liaise with families to plan funeral arrangements and advise on coffins, urns, and available service options.

Organise and support mourning rituals and ceremonies in line with cultural and religious practices.

Provide support to bereaved families and coordinate with relevant support services when required.

Prepare, process, and maintain required documentation, including death registration and burial permits in compliance with regulatory requirements.

S
Other Service Activities

Skills

Basic

Ability to organise and coordinate funeral arrangements and ritual activities in accordance with cultural practices.

Attention to detail in documentation, record-keeping, and preparation tasks, including regulatory compliance.

Clear and effective communication, including active listening, to interact with families, medical staff, and other parties.

Compliance with health, safety, and hygiene protocols during all funeral service operations.

Respectful and empathetic conduct when working in sensitive and emotionally challenging environments.

Specific

Ability to coordinate funeral logistics with families, government officials, and medical or cemetery personnel.

Ability to manage ceremonial flow during funeral services and rituals.

Competency in record-keeping and funeral-related administrative documentation.

Knowledge in cultural and religious customs related to mourning and funeral ceremonies.

Knowledge in legal and regulatory requirements related to death registration, burial, and funeral practices in Malaysia.

Knowledge in mortuary procedures, embalming processes, and deceased body preparation techniques.

Proficiency in operating mortuary refrigeration systems and embalming equipment safely.

Additional Info

QUALIFICATION

Sijil Pelajaran Malaysia (SPM) or Equivalent

Related Courses

Claimable Course

e-Latih Online Course

Madani TVET Course

Minor Unit Group

5163-01

Funeral Services Worker

5163-02

Grave Digger

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