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Major Group

Service and Sales Workers

Sub-Major Group

Personal Services Workers

Minor Group

515

Building and Housekeeping Supervisors

Unit Group

5153

Building Caretakers

Minor Unit Group

MASCO Code

5153-03

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Warden

TVET

TVET scope is based on recognized occupational standards, with emphasis on practical components, psychomotor skills and exposure to training in the industry

Warden supervises and manages residential accommodation facilities, ensuring the safety, security, and well-being of residents. They oversee daily operations of the facility, monitor resident activities, enforce rules and regulations, conduct inspections, and coordinate services such as housekeeping, meals, and maintenance with relevant staff. Wardens also respond to incidents, liaise with management and emergency services when necessary, and maintain a safe, orderly, and disciplined living environment in accordance with organisational policies and regulations.

Tasks

Ensure dormitory, dining hall, and hostel facilities and equipment are maintained in good working condition through regular inspection and maintenance.

Maintain safety and security through regular patrols, inspections, access control, and monitoring of surveillance systems.

Respond promptly to incidents or emergencies and coordinate with relevant emergency services.

Administer and manage hostel operations in accordance with organisational policies, rules, and regulations.

Maintain accurate records of residents, security activities, and administrative documentation, and prepare reports as required.

Plan financial estimates, monitor expenditure, and control operating costs for hostel operations.

Coordinate with suppliers and service providers for maintenance, catering, and other operational services.

Ensure accommodation is safe, clean, orderly, and suitable for residents’ daily living needs.

BC-070-2:2014

BUILDING OPERATION & MAINTENANCE SERVICES (LEVEL 2) (Level 2)

Skills

Basic

Active listening and observation skills to monitor situations and identify security or operational issues.

Basic computer literacy and numeracy for record-keeping, reporting, billing, and monitoring tasks.

Good verbal and written communication and interpersonal skills to interact effectively with diverse individuals.

Organisational, time management, and teamwork skills to manage daily duties efficiently and meet deadlines.

Problem-solving ability and physical fitness to handle unexpected situations and work under pressure during emergencies.

Specific

Competency in managing basic financial tasks, including budgeting and expense tracking.

Competency in managing facility and equipment maintenance, including minor plumbing repairs.

Competency in resolving conflicts and handling incidents, including investigation and reporting.

Competency in supervising and coordinating hostel operations, including resident support and staff management.

Knowledge in safety, hygiene, and regulatory compliance requirements for hostel operations.

Knowledge in security protocols and emergency response procedures for hostel operations.

Proficiency in hostel management systems and office software, including booking, reservation, and productivity tools.

Proficiency in operating and maintaining security and surveillance equipment.

Additional Info

QUALIFICATION

Sijil Pelajaran Malaysia (SPM) or Equivalent

Related Courses

Claimable Course

e-Latih Online Course

Minor Unit Group

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