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Major Group

Service and Sales Workers

Sub-Major Group

Personal Services Workers

Minor Group

515

Building and Housekeeping Supervisors

Unit Group

5151

Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishments

Minor Unit Group

MASCO Code

5151-02

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Housekeeping Supervisor

TVET

TVET scope is based on recognized occupational standards, with emphasis on practical components, psychomotor skills and exposure to training in the industry

Housekeeping Supervisor manages and oversees housekeeping operations in hotels, resorts, hospitals, or commercial facilities. They lead and coordinate cleaning staff to maintain high standards of hygiene and cleanliness across guest rooms, public areas, and back-of-house zones, ensuring tasks are completed efficiently and safely. The role includes scheduling shifts, inspecting work quality, managing supplies, enforcing safety and sanitation policies, addressing complaints, and training staff to support continuous improvement in housekeeping services.

Tasks

Supervise, allocate, and coordinate daily duties and work schedules among housekeeping and cleaning staff.

Inspect guest rooms, common areas, and work sites to ensure required standards of cleanliness, hygiene, and appearance are consistently met.

Train, guide, organise, and mentor housekeeping staff on cleaning procedures, safety practices, and performance standards.

Enforce compliance with health, safety, and sanitation regulations during all housekeeping and cleaning operations.

Manage cleaning supplies, equipment, and inventory, including requisitions, stock control, and replenishment planning.

Liaise with front office, maintenance units, and external contractors to coordinate housekeeping activities and special cleaning tasks.

Identify, report, and follow up on maintenance or repair needs in a timely manner.

Handle and resolve guest or client complaints related to housekeeping and cleanliness professionally and efficiently.

Maintain records of staff performance, cleaning activities, and operational conditions, and prepare reports for management review.

Address staffing, operational, and scheduling issues arising during daily housekeeping operations promptly.

Skills

Basic

Attention to detail to maintain cleanliness standards and identify issues early.

Basic problem-solving skills to handle daily operational and service-related issues.

Effective communication and interpersonal skills to coordinate staff, other departments, and interact with guests.

Strong organisational and time management skills to plan, schedule, and complete tasks efficiently.

Supervisory and leadership skills to manage, guide, and motivate the housekeeping team.

Specific

Competency in applying and overseeing the proper use of cleaning chemicals and equipment.

Competency in conducting inspections and enforcing quality standards.

Competency in coordinating minor maintenance and repair tasks with relevant teams.

Competency in ensuring compliance with health, safety, and emergency procedures.

Competency in handling staff conflicts and incident reporting effectively.

Competency in maintaining records and basic operational data using office software.

Competency in managing inventory of cleaning supplies and equipment.

Competency in planning, assigning, and monitoring daily cleaning operations.

Competency in supervising, training, and motivating housekeeping staff.

Additional Info

QUALIFICATION

Sijil Pelajaran Malaysia (SPM) or Equivalent

Related Courses

Claimable Course

e-Latih Online Course

Madani TVET Course

Minor Unit Group

5151-01

Floor Hotel and Lodging Supervisor

5151-02

Housekeeping Supervisor

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