eMASCO

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Major Group

Service and Sales Workers

Sub-Major Group

Personal Services Workers

Minor Group

515

Building and Housekeeping Supervisors

Unit Group

5151

Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishments

Minor Unit Group

MASCO Code

5151-01

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Floor Hotel and Lodging Supervisor

TVET

TVET scope is based on recognized occupational standards, with emphasis on practical components, psychomotor skills and exposure to training in the industry

Floor Hotel and Lodging Supervisor supervises housekeeping operations on designated floors of hotels or lodging establishments. They organise and monitor the work of housekeeping staff, inspect guest rooms and public areas to ensure cleanliness and maintenance standards are met, and coordinate with other hotel departments to address guest requests or room-related issues.

Tasks

Supervise front desk, housekeeping, and banquet staff during daily operations and events to ensure smooth service delivery.

Train, organise, schedule, and supervise helpers, cleaners, and other support staff to maintain operational efficiency.

Coordinate guest arrivals, departures, room assignments, and room availability to ensure efficient room allocation.

Oversee event setup and breakdown and coordinate with clients and event planners as required, ensuring event requirements are met.

Ensure cleanliness, order, and upkeep of guest rooms and public areas in line with established standards.

Monitor and enforce compliance with health, safety, and hygiene standards.

Handle guest complaints, inquiries, and service issues promptly and professionally to ensure customer satisfaction.

Manage inventory levels and control the procurement and use of supplies.

Liaise with kitchen, housekeeping, front office, and other departments to ensure smooth and coordinated operations.

Prepare daily operational reports and provide updates to hotel management for decision-making and monitoring.

I
Accomodation and Food Service Activities

Skills

Basic

Attention to detail, including the use of basic computer skills for administrative tasks.

Basic problem-solving skills to handle routine operational and customer service issues.

Effective time management, teamwork, and organisational skills to coordinate daily floor operations.

Good communication, interpersonal skills, and active listening to interact effectively with guests and staff.

Strong customer service orientation to address guest needs and ensure service quality.

Specific

Ability to multitask efficiently in a fast-paced environment.

Competency in budgeting and resource management.

Competency in conflict resolution and guest relations management.

Competency in coordinating with multiple departments and teams.

Competency in housekeeping procedures and quality standards.

Competency in leadership and staff supervision, including training and development.

Competency in managing reservations, billing, and banquet operations.

Competency in understanding and enforcing health and safety regulations.

Competency in using hotel management and event coordination software.

Competency in using Microsoft Office and general administrative tools.

Additional Info

QUALIFICATION

Certificate or equivalent

Related Courses

Claimable Course

e-Latih Online Course

Madani TVET Course

Minor Unit Group

5151-01

Floor Hotel and Lodging Supervisor

5151-02

Housekeeping Supervisor

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