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MASCO Code
5131-05
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Barista prepares and serves a variety of coffee-based and other beverages, along with pastries and light snacks, in cafés or restaurants. They take customer orders, recommend drinks, and ensure beverages are made according to standardised recipes, while maintaining hygiene, cleanliness, and managing inventory to support smooth service and customer satisfaction.
Tasks
Prepare and serve a range of coffee beverages and simple food items according to standard recipes.
Operate coffee-making equipment such as espresso machines, grinders, and milk steamers safely and efficiently.
Maintain cleanliness and organisation of the workstation and service areas.
Follow food safety, hygiene, and workplace health regulations at all times.
Skills
Basic
Ability to multitask efficiently in a fast-paced service environment.
Active listening and social awareness to understand and respond to customer needs.
Basic numeracy skills for handling cash and operating point-of-sale systems.
Good time management, teamwork, and physical stamina for daily operations.
Strong customer service and verbal communication skills in widely used languages.
Specific
Ability to create latte art and present coffee beverages attractively.
Competency in preparing beverages and simple food items according to standard procedures.
Knowledge in coffee bean types and brewing methods.
Knowledge in food safety and hygiene practices.
Proficiency in operating espresso machines, grinders, and other coffee-making equipment.
Proficiency in using point-of-sale (POS) systems for order processing and payments.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
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