eMASCO

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Major Group

Service and Sales Workers

Sub-Major Group

Personal Services Workers

Minor Group

513

Waiters and Bartenders

Unit Group

5131

Waiters

Minor Unit Group

MASCO Code

5131-02

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Outlet Supervisor

TVET

TVET scope is based on recognized occupational standards, with emphasis on practical components, psychomotor skills and exposure to training in the industry

Outlet Supervisor oversees the daily operations of retail outlets or stores, ensuring efficient workflow and high-quality customer service. They manage staff performance, coordinate schedules, monitor stock levels, and ensure adherence to policies and procedures, while addressing customer issues and supporting sales and operational objectives. Their role contributes to maintaining a safe, organised, and profitable retail environment.

Tasks

Supervise outlet staff and daily operations to ensure efficient and smooth workflow.

Prepare work schedules and allocate duties to staff.

Monitor stock levels, manage inventory, and coordinate with suppliers.

Monitor sales performance and prepare operational reports for management.

Ensure compliance with safety, hygiene, and cleanliness standards.

Handle customer enquiries and complaints in a professional manner.

Train, guide, and mentor staff to improve service quality and performance.

Oversee table setup and dining area presentation, including linen, cutlery, crockery, and glassware.

Oversee customer service activities, including menu presentation, order taking, and food and beverage service.

I
Accomodation and Food Service Activities

I561-002-2:2018

FOOD & BEVERAGE SERVICE OPERATION (LEVEL 2) (Level 2)

1013
Hotel, Restaurants and Catering

Skills

Basic

Ability to coordinate work, practise active listening, and respond to staff and customer needs.

Basic numeracy and computer skills, including use of POS systems and standard office software.

Effective time management and organisational skills to ensure smooth daily operations.

Service-oriented approach with attention to detail, adaptability, and supervisory responsibility.

Strong interpersonal and communication skills to lead, motivate, and support staff.

Specific

Ability to analyse sales data to support promotions and operational performance.

Ability to oversee staffing, scheduling, and team coordination.

Competency in inventory management and ordering processes.

Competency in monitoring sales performance and preparing operational reports.

Knowledge in safety, hygiene, and cleanliness regulations.

Knowledge in standard operating procedures (SOPs) for outlet operations.

Proficiency in using point-of-sale (POS) and stock management systems.

Additional Info

QUALIFICATION

Sijil Pelajaran Malaysia (SPM) or Equivalent

Related Courses

Claimable Course

e-Latih Online Course

Minor Unit Group

Restaurant Supervisor

5131-04

Food and Beverage Worker (Room Service)

5131-05

Barista

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