eMASCO

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Major Group

Service and Sales Workers

Sub-Major Group

Personal Services Workers

Minor Group

511

Travel Attendants, Conductors and Guides

Unit Group

5112

Transport Conductors

Minor Unit Group

MASCO Code

5112-02

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Railway Guard

TVET

TVET scope is based on recognized occupational standards, with emphasis on practical components, psychomotor skills and exposure to training in the industry

Railway Guards oversee the safe operation of trains and ensure compliance with railway procedures during journeys. They supervise passenger boarding and alighting, coordinate with train drivers and station staff, provide travel information to passengers, and monitor safety conditions on board. Railway guards also assist in managing operational issues or emergencies and ensure that train movements follow established safety protocols.

Tasks

Monitor and manage the safe boarding and alighting of passengers.

Communicate with train drivers and station staff using signalling devices or radios.

Signal train drivers to start, stop, or proceed safely.

Check and validate passenger tickets.

Enforce safety regulations and procedures during train operations.

Inspect train compartments and safety equipment to ensure compliance.

Respond to emergencies and provide assistance to passengers as required.

Report delays, incidents, or operational irregularities to control staff.

Direct vehicle and pedestrian traffic at railway crossings using signals, flags, or hand signs.

Place and manage traffic control signs and markers at designated railway locations.

H
Transportation and Storage

1041
Transport Services

Skills

Basic

Ability to remain calm and make decisions under pressure, including during emergencies.

Active listening and customer service skills to respond to passenger needs calmly and politely.

Basic literacy, numeracy, and time management to handle schedules, tickets, and reporting.

Good verbal and written communication to coordinate with passengers and colleagues.

Keen observation and attention to detail to monitor safety and operations.

Specific

Ability to adhere to standard operating procedures and safety guidelines.

Ability to identify mechanical faults, safety hazards, and unsafe conditions.

Competency in ticket checking and verification systems, including fare collection processes.

Knowledge of basic first aid and emergency response procedures.

Knowledge of railway safety rules and emergency response protocols.

Knowledge of train schedules, routes, and station stops.

Proficiency in using communication devices such as radios, intercoms, and signal flags.

Understanding of train signalling procedures and operational instructions.

Additional Info

QUALIFICATION

Sijil Pelajaran Malaysia (SPM) or Equivalent

Related Courses

Claimable Course

e-Latih Online Course

Minor Unit Group

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