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Major Group
5
Service and Sales Workers
Sub-Major Group
51
Personal Services Workers
Minor Group
511
Travel Attendants, Conductors and Guides
Unit Group
5112
Transport Conductors
Minor Unit Group
MASCO Code
5112-01
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Ticket Inspector
Ticket Inspector checks and validates passenger tickets on public transport to ensure compliance with travel regulations. They assist passengers with basic inquiries, address ticketing issues, and help maintain order and safety during journeys.
Tasks
Verify passengers’ tickets and travel documents during transit.
Ensure compliance with transport rules, regulations, and fare requirements.
Assist passengers with ticketing issues, enquiries, and general travel matters.
Provide information on routes, schedules, fares, and transport services.
Identify and report fare evasion, conflicts, or suspicious behaviour to relevant authorities.
Collect fares, fines, or penalties in accordance with established procedures.
Examine travel documents and facilitate boarding or access where required.
Support passengers in completing travel-related forms or documentation.
Skills
Basic
Ability to manage conflicts calmly and professionally in public settings.
Ability to work independently and make prompt, sound decisions.
Active listening skills to understand passenger needs and issues clearly.
Attention to detail and basic numeracy for accurate ticket and fare checking.
Good communication and interpersonal skills to interact with passengers effectively.
Specific
Ability to handle emergencies and follow safety protocols.
Competency in documenting and reporting incidents accurately.
Knowledge of ticketing systems and transport regulations.
Knowledge of transport schedules, maps, and route information.
Proficiency in operating handheld ticket scanners and related devices.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
Related Courses
MASCO
Hi, I can assist you with questions related to the Malaysia Standard Classification of Occupations (MASCO).
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