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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
4
Clerical Support Workers
Sub-Major Group
44
Other Clerical Support Workers
Minor Group
441
Other Clerical Support Workers
Unit Group
4419
Clerical Support Workers Not Elsewhere Classified
Minor Unit Group
MASCO Code
4419-04
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Operation Assistant provides administrative and coordination support to the operations department, assisting with daily operational activities to ensure smooth business processes. The role includes maintaining operational records and documentation, coordinating internal communications, supporting logistics arrangements and procurement processes, and assisting with scheduling and other operational tasks. They work closely with operational teams to support efficient workflow and ensure organisational procedures are followed.
Tasks
Assist with procurement processes and logistics coordination to support smooth operational and supply chain activities.
Coordinate with vendors, clients and internal departments to ensure timely delivery of goods and services.
Organise delivery schedules and coordinate the movement of goods, documents and operational materials.
Monitor inventory levels and assist in stock control, replenishment and record maintenance.
Prepare operational reports and maintain relevant documentation for internal and external use.
Perform data entry and maintain accurate operational and administrative records.
Ensure compliance with standard operating procedures (SOPs) in daily operational activities.
Provide general operational and administrative support, including tasks involving physical handling of materials.
Facilitate communication between departments to support efficient workflow and operations.
Drive and maintain office vehicles when required to support operational duties.
Skills
Basic
Ability to multitask and support smooth daily operations.
Clear verbal and written communication skills for coordination with clients and teams.
Customer-service-oriented approach in routine operational and administrative work.
Proficiency in office software, including Microsoft Word, Excel and PowerPoint, for administrative tasks.
Strong organisational and time management skills to manage multiple tasks and priorities.
Specific
Competency in accurate data entry and maintenance of operational records.
Competency in compiling operational reports and performing basic data analysis.
Competency in coordinating schedules and fleet operations.
Competency in handling basic accounting documents such as invoices and purchase orders.
Competency in managing daily office administration tasks to support operations.
Competency in supporting procurement and supply chain processes.
Competency in using Customer Relationship Management (CRM) systems for basic client relationship management.
Familiarity with workflow automation tools to support operational efficiency.
Proficiency in operating Enterprise Resource Planning (ERP) or inventory management systems for stock and operations management.
Proficiency in using digital communication platforms.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
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