eMASCO

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Major Group

Clerical Support Workers

Sub-Major Group

Other Clerical Support Workers

Minor Group

441

Other Clerical Support Workers

Unit Group

4412

Mail Carriers and Sorting Clerks

Minor Unit Group

MASCO Code

4412-03

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Clerical Controller (Mail)

TVET

TVET scope is based on recognized occupational standards, with emphasis on practical components, psychomotor skills and exposure to training in the industry

Clerical Controller (Mail) oversees and coordinates the receipt, sorting, processing and distribution of incoming and outgoing mail and parcels within an organisation or postal facility. The role supervises mailroom operations, ensures accurate recording and tracking of items, maintains compliance with relevant procedures and postal regulations, and liaises with internal departments and external courier or postal services to support timely and secure delivery. They also manage related administrative processes and mailroom resources to ensure efficient and orderly workflow.

Tasks

Sort, organise, and distribute incoming mail and packages to appropriate departments or personnel.

Prepare outgoing mail, including addressing, packaging, stamping, and labelling.

Log, track, and maintain records of incoming and outgoing correspondence, including registered, insured, and certified mail.

Liaise and coordinate with postal services, courier providers, and internal logistics teams to ensure timely deliveries and pickups.

Manage mailroom supplies, equipment, and stockroom maintenance to ensure operational readiness and cleanliness.

Supervise, schedule, and monitor the work of mailroom clerks or assistants.

Train new and junior staff on mailroom procedures, postal regulations, and operational systems.

Implement and improve mailroom procedures to enhance efficiency, security, and compliance with organisational and postal standards.

Operate postage metering equipment and calculate postage rates accurately.

Respond to enquiries and resolve issues related to mail handling, delays, or customer complaints.

H
Transportation and Storage

FB-011-2:2013

FORWARDING OPERATION (LEVEL 2) (Level 2)

Skills

Basic

Ability to work independently and as part of a team to support smooth mail and postal operations.

Effective verbal and written communication skills for coordination with colleagues, service providers, and customers.

High attention to detail to ensure accurate sorting, routing, documentation, and delivery of mail.

Proficiency in basic computer applications, particularly email and standard office software, for record-keeping and communication.

Strong organisational and time management skills to handle high volumes of mail and meet operational timelines.

Specific

Ability to coordinate with courier and logistics providers for timely deliveries and pickups.

Ability to handle large volumes of mail and parcels efficiently and safely.

Ability to manage, track, and record mail and parcel transactions accurately using postal and logistics systems.

Competency in analysing workflow efficiency and implementing process improvements in mailroom operations.

Knowledge in inventory management for mailroom supplies and materials.

Knowledge in national and Malaysian postal regulations, mail handling protocols, and mail security and confidentiality procedures.

Proficiency in operating mailroom equipment, including franking machines, scanners, and barcode readers.

Additional Info

QUALIFICATION

Sijil Pelajaran Malaysia (SPM) or Equivalent

Related Courses

Claimable Course

e-Latih Online Course

Minor Unit Group

Clerical Controller (Mail)

4412-04

Mail Clerk

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