eMASCO

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Major Group

Clerical Support Workers

Sub-Major Group

Other Clerical Support Workers

Minor Group

441

Other Clerical Support Workers

Unit Group

4412

Mail Carriers and Sorting Clerks

Minor Unit Group

MASCO Code

4412-02

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Process Dispatch

TVET

TVET scope is based on recognized occupational standards, with emphasis on practical components, psychomotor skills and exposure to training in the industry

Process Dispatch coordinates and supports the dispatch of goods, parcels, documents, or materials by preparing and checking dispatch records, verifying delivery details, arranging outgoing shipments, and monitoring their status to ensure timely and accurate delivery. The role liaises with internal departments, warehouse staff, drivers, couriers, or transport providers, updates operational records, and follows established procedures to support smooth day-to-day dispatch operations.

Tasks

Manage and update dispatch logs, monitor dispatched goods, and report delays, damages, or misrouted items.

Coordinate with logistics providers or in-house drivers to ensure timely dispatch and respond to customer or client inquiries regarding dispatch status.

Ensure items are correctly packaged, labelled, and prepared for dispatch, and assist in picking, packing, loading, and unloading goods as required.

Supervise, schedule, and monitor the work of dispatch staff.

Adhere to safety procedures and organisational guidelines in handling and dispatching goods.