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Major Group
4
Clerical Support Workers
Sub-Major Group
44
Other Clerical Support Workers
Minor Group
441
Other Clerical Support Workers
Unit Group
4412
Mail Carriers and Sorting Clerks
Minor Unit Group
MASCO Code
4412-01
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Postman/Woman is responsible for collecting, sorting, and delivering mail and parcels to homes, businesses, and other locations. The role involves planning delivery routes, ensuring timely and accurate deliveries, obtaining signatures for registered items, and maintaining records of dispatches. Work may include operating vehicles or motorcycles and performing duties in various weather conditions to ensure reliable postal services.
Tasks
Deliver letters, parcels, and registered items to designated addresses.
Obtain recipient signatures for registered or insured items.
Collect and sort mail from sorting centres according to designated delivery routes.
Return and handle undeliverable or incorrectly addressed mail, including resolving delivery issues.
Maintain accurate delivery records and logs using manual or electronic systems.
Operate delivery vehicles or motorcycles safely to transport mail items.
Adhere to postal regulations, procedures, and safety standards during delivery operations.
Collect mail from post boxes, post offices, and business premises.
Skills
Basic
Ability to read and write in widely used languages for delivery and documentation tasks.
Basic arithmetic skills to handle cash-on-delivery transactions accurately.
Basic customer service skills for courteous interaction with recipients.
Physical stamina to walk or ride for extended periods during delivery rounds.
Time management and organisational skills to complete deliveries efficiently.
Specific
Ability to handle and deliver sensitive or confidential mail securely.
Ability to operate delivery vehicles or motorcycles safely.
Competency in data entry and record-keeping for delivery logs and documentation.
Knowledge of local geography and delivery routes.
Knowledge of postal regulations, procedures, and mail handling requirements.
Proficiency in using basic scheduling or route planning tools for delivery activities.
Proficiency in using handheld devices or mobile applications for delivery tracking and recording.
Additional Info
QUALIFICATION
Sijil Pelajaran Malaysia (SPM) or Equivalent
Related Courses
MASCO
Hi, I can assist you with questions related to the Malaysia Standard Classification of Occupations (MASCO).
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