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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
4
Clerical Support Workers
Sub-Major Group
43
Numerical and Material Recording Clerks
Minor Group
432
Material-Recording and Transport Clerks
Unit Group
4323
Transport Clerks
Minor Unit Group
MASCO Code
4323-15
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Claims Officer (Train) manages and processes claims arising from train operations, including accidents, damages, or losses. The role involves reviewing and assessing claims, verifying supporting documentation, coordinating with internal departments and external parties, and calculating compensation in line with policy terms, ensuring all claims are handled efficiently and comply with applicable laws and regulations.
Tasks
Review submitted claims and ensure all required documentation is complete.
Verify the authenticity and validity of claims in accordance with company policies.
Inspect shipments to support validation of claims.
Conduct follow-ups with claimants and relevant parties to gather required information.
Coordinate with legal and compliance teams on complex or disputed claims.
Calculate payable amounts and prepare internal and external reports.
Maintain detailed records of claims activities using company systems.
Provide accurate documentation in required formats using company systems.
Ensure timely communication and resolution of claims in accordance with procedures and regulations.
Coordinate shipment information and office resources to support claim processing.
Skills
Basic
Analytical thinking skills to assess claim eligibility, merits, and value.
Basic computer proficiency, including the use of Microsoft Office applications for documentation and records.
Clear verbal and written communication skills to liaise with claimants and relevant stakeholders.
Effective time management and organisational skills to handle multiple claims within deadlines.
Strong attention to detail in reviewing, verifying, and validating claim documents.
Specific
Ability to interpret legal, policy and technical documentation.
Competency in data analysis and preparation of financial or investigative reports.
Knowledge in insurance policies, regulatory frameworks and claims procedures.
Knowledge in supply chain processes relevant to claims handling.
Knowledge in train operations and accident-related procedures.
Proficiency in claims management and Customer Relationship Management (CRM) systems.
Additional Info
QUALIFICATION
Certificate or equivalent
Related Courses
Claimable Course
e-Latih Online Course
Madani TVET Course
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