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Introduction Of MASCO Structure Of Classification Starting Salary Guidelines
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Major Group
4
Clerical Support Workers
Sub-Major Group
43
Numerical and Material Recording Clerks
Minor Group
432
Material-Recording and Transport Clerks
Unit Group
4323
Transport Clerks
Minor Unit Group
MASCO Code
4323-06
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Air Transport Operations Clerk manages and coordinates the operational aspects of air passenger and cargo transport. They prepare, process, and maintain documentation such as airway bills, shipment instructions, and cargo manifests, working closely with airline personnel, freight forwarders, ground handling agents, and customs officials, ensuring the timely, safe, and compliant movement of passengers and goods while keeping accurate records and logs of all operations.
Tasks
Maintain records of air transport operations and coordinate the scheduling of passenger and cargo services.
Prepare, process, review, and maintain passenger and air cargo documentation in compliance with operational and regulatory requirements.
Coordinate air transport movements and related activities within assigned operational areas, and maintain accurate records and logs.
Liaise with freight forwarders, customs officers, airline personnel, and ground handling agents to schedule and monitor shipments.
Coordinate the loading, unloading, and handling of cargo at air transport facilities to support safe and timely operations.
Coordinate ground operational activities, including shipment handling and temporary storage of goods in transit.
Enter shipment details into electronic tracking systems and respond to enquiries on shipment status.
Prepare operational reports for internal use and regulatory compliance, and support basic operational checks.
Skills
Basic
Basic computer literacy, including the use of Microsoft Word, Excel, and email systems.
Clear verbal and written communication skills in widely used languages for coordination with clients and teams.
Effective time management to handle multiple tasks under tight operational deadlines.
High attention to detail to ensure accuracy in records and documentation.
Strong organisational skills to manage scheduling and operational documentation.
Specific
Ability to resolve operational issues related to shipment delays, damaged goods, or process bottlenecks.
Competency in administrative record keeping for air transport operations.
Competency in coordinating logistics and shipment flow within air transport operations.
Knowledge in airline and airport operational procedures.
Knowledge in International Air Transport Association (IATA) regulations, customs clearance procedures, and international shipping protocols.
Proficiency in preparing and interpreting air cargo documentation, including airway bills, cargo manifests, and delivery notes.
Proficiency in using cargo tracking and airline reservation systems.
Additional Info
QUALIFICATION
Certificate or equivalent
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